Acknowledgements & History
list S Aiello
All, I was curious if there was a reason why when an alert is acknowledged, why that acknowledgement is not displayed in History. In my mind an acknowledgement is a state change, i.e. Red -> to Red-acked. This would also help when performing audits on help-desk responsiveness to alerts in Hobbit. It would also help, when an alert acknowledgement expires. presently my team treats the alert as a new incident. It would be very helpful if they could check the history and see that the alert was previously acknowledged and what the ack-blurb was. Or are acks more of a BB legacy thing, and I should really be using disabled/maint of tests ? Thoughts ? ~Steve
list Peter Welter
Hi Steve, Funny, as I searched the mailing list today for the exact same thing and I totally agree with you on this point. It would be very valuable information if the acks+info would appear in the history since you want to treat this differently then planned downtime (a blue dot). You want this info in the SLA-reports to show up. Could you comment on this, Henryk? Maybe to show up in 4.3.* (fingers crossed)? -- Peter 2007/7/24, user-ce96540ed38f@xymon.invalid <user-ce96540ed38f@xymon.invalid>:
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All, I was curious if there was a reason why when an alert is acknowledged, why that acknowledgement is not displayed in History. In my mind an acknowledgement is a state change, i.e. Red -> to Red-acked. This would also help when performing audits on help-desk responsiveness to alerts in Hobbit. It would also help, when an alert acknowledgement expires. presently my team treats the alert as a new incident. It would be very helpful if they could check the history and see that the alert was previously acknowledged and what the ack-blurb was. Or are acks more of a BB legacy thing, and I should really be using disabled/maint of tests ? Thoughts ? ~Steve
list Peter Welter
Hi Henrik or someone who familiar with the Acknowledge-feature, Sorry for being impatient, I know this seems very minor, but could you comment on this issue? Why are state changes (Red/Yellow -> Red/Yellow Ack) not kept in the Hobbit-history? Is this different Hobbit behaviour comparing to BB? Many thanks, Peter 2007/9/4, Peter Welter <user-f55666bd0d1e@xymon.invalid>:
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Hi Steve, Funny, as I searched the mailing list today for the exact same thing and I totally agree with you on this point. It would be very valuable information if the acks+info would appear in the history since you want to treat this differently then planned downtime (a blue dot). You want this info in the SLA-reports to show up. Could you comment on this, Henryk? Maybe to show up in 4.3.* (fingers crossed)? -- Peter 2007/7/24, user-ce96540ed38f@xymon.invalid <user-ce96540ed38f@xymon.invalid>:All, I was curious if there was a reason why when an alert is acknowledged, why that acknowledgement is not displayed in History. In my mind an acknowledgement is a state change, i.e. Red -> to Red-acked. This would also help when performing audits on help-desk responsiveness to alerts in Hobbit. It would also help, when an alert acknowledgement expires. presently my team treats the alert as a new incident. It would be very helpful if they could check the history and see that the alert was previously acknowledged and what the ack-blurb was. Or are acks more of a BB legacy thing, and I should really be using disabled/maint of tests ? Thoughts ? ~Steve
list Nicolas Lienard
Hello I'd like to know if the Acknowledge History feature is on the road map of Xymon Dev. This is a feature which will be very very useful and i'm also impatient to see it implemented. Thanks Regards, Nico
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Hi Henrik or someone who familiar with the Acknowledge-feature,
Sorry for being impatient, I know this seems very minor, but could you
comment on this issue? Why are state changes (Red/Yellow -> Red/Yellow
Ack) not kept in the Hobbit-history?
Is this different Hobbit behaviour comparing to BB?
Many thanks, Peter
2007/9/4, Peter Welter <user-f55666bd0d1e@xymon.invalid>:Hi Steve, Funny, as I searched the mailing list today for the exact same thing and I totally agree with you on this point. It would be very valuable information if the acks+info would appear in the history since you want to treat this differently then planned downtime (a blue dot). You want this info in the SLA-reports to show up. Could you comment on this, Henryk? Maybe to show up in 4.3.* (fingers crossed)? -- Peter 2007/7/24, user-ce96540ed38f@xymon.invalid <user-ce96540ed38f@xymon.invalid>:All, I was curious if there was a reason why when an alert is acknowledged, why that acknowledgement is not displayed in History. In my mind an acknowledgement is a state change, i.e. Red -> to Red-acked. This would also help when performing audits on help-desk responsiveness to alerts in Hobbit. It would also help, when an alert acknowledgement expires. presently my team treats the alert as a new incident. It would be very helpful if they could check the history and see that the alert was previously acknowledged and what the ack-blurb was. Or are acks more of a BB legacy thing, and I should really be using disabled/maint of tests ? Thoughts ? ~Steve