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Command Line Ack

6 messages in this thread

list Matthew Epp · Wed, 6 Sep 2006 11:30:32 -0400 · 
I'm pretty much finished my Remedy trouble ticket system for Hobbit. There's
only one feature I'm trying to add to it. I'd like to send an
acknowledgement to Hobbit when a ticket is opened, and I'd rather send it
via command line rather than through one of the cgi scripts or mailack. Is
there a way to do this?

If not, is there a way I can determine the host/service NUMBER from the
command line so I can feed it back to mailack?
list Matthew Epp · Wed, 6 Sep 2006 12:22:26 -0400 ·
▸ quoted from Matthew Epp
I'm pretty much finished my Remedy trouble ticket system for Hobbit. There's
only one feature I'm trying to add to it. I'd like to send an
acknowledgement to Hobbit when a ticket is opened, and I'd rather send it
via command line rather than through one of the cgi scripts or mailack. Is
there a way to do this?
Nevermind, I found the undocumented "./bb hobbitdack" command in the
archives. :)
You should add that to the man page for BB.

Once I finish this script, I'll see about cleaning it up to make it a bit
more standardized and possibly add it to the Shire. Oh and I'll try to add
something to the WIKI as well!
list T.J. Yang · Wed, 06 Sep 2006 15:28:02 -0500 ·
▸ quoted from Matthew Epp
From: "Epp, Matthew Contractor PEO EIS AKO" <user-c07bdcff406c@xymon.invalid>
Reply-To: user-ae9b8668bcde@xymon.invalid
To: "'user-ae9b8668bcde@xymon.invalid'" <user-ae9b8668bcde@xymon.invalid>
Subject: RE: [hobbit] Command Line Ack
Date: Wed, 6 Sep 2006 12:22:26 -0400

I'm pretty much finished my Remedy trouble ticket system for
Hobbit. There's
only one feature I'm trying to add to it. I'd like to send an
acknowledgement to Hobbit when a ticket is opened, and I'd
rather send it
via command line rather than through one of the cgi scripts
or mailack. Is
there a way to do this?
Nevermind, I found the undocumented "./bb hobbitdack" command in the
archives. :)
You should add that to the man page for BB.

Once I finish this script, I'll see about cleaning it up to make it a bit
more standardized and possibly add it to the Shire. Oh and I'll try to add
something to the WIKI as well!
Please contribute your work on hobbit wiki.
Last time I did this on BB, I didn't do  this part. I was able just to let 
alert trigger a remedy ticket.
There was no ack happened between remedy and BB server.
Looking forward to see you notes/scripts.

thanks in advance.

tj
list Iain M Conochie · Thu, 7 Sep 2006 10:35:39 +0100 (BST) · 
On Wed, 6 Sep 2006, T.J. Yang wrote:
<snip>

Please contribute your work on hobbit wiki.
Can you tell me please, where can I find the hobbit wiki?
▸ quoted from T.J. Yang


Last time I did this on BB, I didn't do  this part. I was able just to let 
alert trigger a remedy ticket.
There was no ack happened between remedy and BB server.
Looking forward to see you notes/scripts.

thanks in advance.

Iain Conochie
UNIX Systems Administrator
list T.J. Yang · Thu, 07 Sep 2006 08:12:20 -0500 ·
▸ quoted from Iain M Conochie
From: Iain M Conochie <user-c784e16a5170@xymon.invalid>
Reply-To: user-ae9b8668bcde@xymon.invalid
To: user-ae9b8668bcde@xymon.invalid
Subject: RE: [hobbit] Command Line Ack
Date: Thu, 7 Sep 2006 10:35:39 +0100 (BST)

On Wed, 6 Sep 2006, T.J. Yang wrote:
<snip>

Please contribute your work on hobbit wiki.
Can you tell me please, where can I find the hobbit wiki?
Here it is,
http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit

Please contribute when you got some free time.

Regards

tj
▸ quoted from Iain M Conochie
Last time I did this on BB, I didn't do  this part. I was able just to let 
alert trigger a remedy ticket.
There was no ack happened between remedy and BB server.
Looking forward to see you notes/scripts.

thanks in advance.

Iain Conochie
UNIX Systems Administrator
list Iain M Conochie · Thu, 7 Sep 2006 14:21:50 +0100 (BST) ·
▸ quoted from T.J. Yang
On Thu, 7 Sep 2006, T.J. Yang wrote:

From: Iain M Conochie <user-c784e16a5170@xymon.invalid>
Reply-To: user-ae9b8668bcde@xymon.invalid
To: user-ae9b8668bcde@xymon.invalid
Subject: RE: [hobbit] Command Line Ack
Date: Thu, 7 Sep 2006 10:35:39 +0100 (BST)

On Wed, 6 Sep 2006, T.J. Yang wrote:
<snip>

Please contribute your work on hobbit wiki.
Can you tell me please, where can I find the hobbit wiki?
Here it is,
http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit
Cheers TJ :)

Please contribute when you got some free time.
No problems

Iain
▸ quoted from T.J. Yang
Regards

tj

Last time I did this on BB, I didn't do  this part. I was able just to let alert trigger a remedy ticket.
There was no ack happened between remedy and BB server.
Looking forward to see you notes/scripts.

thanks in advance.

Iain Conochie
UNIX Systems Administrator


Iain Conochie
UNIX Systems Administrator