ack'ing with --no-pin
list Craig Whilding
Like the new ack'ing system, works well for some of the IT team who don't keep the email with the ack code. One thing I want to query is about the ack's in last 240 minutes section on the bb2 page. Should the acks still appear in this section? Currently they don't. Thanks, Craig Whilding IT Systems Administrator Edward Court Altrincham Business Park Altrincham WA14 5GL Tel: + 44 (0)XXX XXX XXXX email: user-9ce31bfa66c3@xymon.invalid www.mentor.com <file:///C:\Documents%20and%20Settings\cwhildin\Application%20Data\Micro soft\Signatures\www.mentor.com>
list Jerry Yu
Question, Craig, where do you use this '--no-pin' to enable ack w/o PIN # from email ? I am using 4.2-RC-20060712 w/o patch on CentOS4/RHL9.
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On 8/4/06, Whilding, Craig <user-9ce31bfa66c3@xymon.invalid> wrote:Like the new ack'ing system, works well for some of the IT team who don't keep the email with the ack code. One thing I want to query is about the ack's in last 240 minutes section on the bb2 page. Should the acks still appear in this section? Currently they don't. Thanks, Craig Whilding IT Systems Administrator Edward Court Altrincham Business Park Altrincham WA14 5GL Tel: + 44 (0)XXX XXX XXXX email: user-9ce31bfa66c3@xymon.invalid www.mentor.com
list Craig Whilding
Look in hobbitcgi.cfg, its under ack_opts or something. It is actually there but outside of the "" so you need to put it inside the "". Think its now meant to be the default ack method. Craig
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From: Jerry Yu [mailto:user-764c1f364fe0@xymon.invalid]
Sent: 04 August 2006 15:28
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] ack'ing with --no-pin
Question, Craig, where do you use this '--no-pin' to enable ack w/o PIN
# from email ? I am using 4.2-RC-20060712 w/o patch on CentOS4/RHL9.
On 8/4/06, Whilding, Craig <user-9ce31bfa66c3@xymon.invalid > wrote:
Like the new ack'ing system, works well for some of the IT team who
don't keep the email with the ack code.
One thing I want to query is about the ack's in last 240 minutes section
on the bb2 page. Should the acks still appear in this section? Currently
they don't.
Thanks,
Craig Whilding
IT Systems Administrator
Edward Court
Altrincham Business Park
Altrincham
WA14 5GL
Tel: + 44 (0)XXX XXX XXXX
email: user-9ce31bfa66c3@xymon.invalid
www.mentor.com
list Jerry Yu
that's great. easier to ack it as you see it, all on the web. the PIN # is still useful to track which down event you acked though, when a check actually goes up & down a few times before someone gets around to ack one of the down events.
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On 8/4/06, Whilding, Craig <user-9ce31bfa66c3@xymon.invalid> wrote:Look in hobbitcgi.cfg, its under ack_opts or something. It is actually there but outside of the "" so you need to put it inside the "". Think its now meant to be the default ack method. Craig *From:* Jerry Yu [mailto:user-764c1f364fe0@xymon.invalid] *Sent:* 04 August 2006 15:28 *To:* user-ae9b8668bcde@xymon.invalid *Subject:* Re: [hobbit] ack'ing with --no-pin Question, Craig, where do you use this '--no-pin' to enable ack w/o PIN # from email ? I am using 4.2-RC-20060712 w/o patch on CentOS4/RHL9. On 8/4/06, *Whilding, Craig* <user-9ce31bfa66c3@xymon.invalid > wrote: Like the new ack'ing system, works well for some of the IT team who don't keep the email with the ack code. One thing I want to query is about the ack's in last 240 minutes section on the bb2 page. Should the acks still appear in this section? Currently they don't. Thanks, Craig Whilding IT Systems Administrator Edward Court Altrincham Business Park Altrincham WA14 5GL Tel: + 44 (0)XXX XXX XXXX email: user-9ce31bfa66c3@xymon.invalid www.mentor.com
list Kent Brodie
Can someone briefly explain how ACK-ing works? Kent C. Brodie - user-da7f7d5174c0@xymon.invalid Department of Physiology Medical College of Wisconsin (XXX) XXX-XXXX
▸
From: Jerry Yu [mailto:user-764c1f364fe0@xymon.invalid]
Sent: Friday, August 04, 2006 9:28 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] ack'ing with --no-pin
Question, Craig, where do you use this '--no-pin' to enable ack w/o PIN
# from email ? I am using 4.2-RC-20060712 w/o patch on CentOS4/RHL9.
On 8/4/06, Whilding, Craig <user-9ce31bfa66c3@xymon.invalid > wrote:
Like the new ack'ing system, works well for some of the IT team who
don't keep the email with the ack code.
One thing I want to query is about the ack's in last 240 minutes section
on the bb2 page. Should the acks still appear in this section? Currently
they don't.
Thanks,
Craig Whilding
IT Systems Administrator
Edward Court
Altrincham Business Park
Altrincham
WA14 5GL
Tel: + 44 (0)XXX XXX XXXX
email: user-9ce31bfa66c3@xymon.invalid
www.mentor.com
list Jerry Yu
I'll take a stab. From the bb.html page you can access the administration->acknowlege event page. The access is restricted by htaccess, so create your htpasswd secrete file first. Therein, you can ack an event, specify how long the alert should be ignored, and why. The color of the check would change to a yellow check mark. click on it will say the information you entered when acknolwged (who/how long/why). So your teamates can go back to their picnic, assured that Mr. Smart is working on it. As for the no-pin option discussed in the thread, it affects how you pick an event to ack * with no-pin in effect, you get a list of event to pick * w/o no-pin in effect, you enter a PIN number embeded in the SUBJECT of the email alerts.
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On 8/4/06, Brodie, Kent <user-8fbf1c81e97c@xymon.invalid> wrote:Can someone briefly explain how ACK-ing works? Kent C. Brodie - user-da7f7d5174c0@xymon.invalid Department of Physiology Medical College of Wisconsin (XXX) XXX-XXXX *From:* Jerry Yu [mailto:user-764c1f364fe0@xymon.invalid] *Sent:* Friday, August 04, 2006 9:28 AM *To:* user-ae9b8668bcde@xymon.invalid *Subject:* Re: [hobbit] ack'ing with --no-pin Question, Craig, where do you use this '--no-pin' to enable ack w/o PIN # from email ? I am using 4.2-RC-20060712 w/o patch on CentOS4/RHL9. On 8/4/06, *Whilding, Craig* <user-9ce31bfa66c3@xymon.invalid > wrote: Like the new ack'ing system, works well for some of the IT team who don't keep the email with the ack code. One thing I want to query is about the ack's in last 240 minutes section on the bb2 page. Should the acks still appear in this section? Currently they don't. Thanks, Craig Whilding IT Systems Administrator Edward Court Altrincham Business Park Altrincham WA14 5GL Tel: + 44 (0)XXX XXX XXXX email: user-9ce31bfa66c3@xymon.invalid www.mentor.com
list Henrik Størner
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On Fri, Aug 04, 2006 at 03:16:03PM +0100, Whilding, Craig wrote:
One thing I want to query is about the ack's in last 240 minutes section on the bb2 page. Should the acks still appear in this section? Currently they don't.
The ack-logging code assumed that only events that had caused an alert to be sent (via e-mail or a script) would ever get acked. So when you ack something from the webpage that hasn't triggered an alert, the ack wouldn't be logged. And with no logging of the ack, no display on the BB2 page. There was also another problem, where the first entries in the acknowledgment log would be skipped, if the file was small. Patches for both bugs are available now on the 4.2 RC patches page: http://www.hswn.dk/hobbitsw/betapatches/. I'd recommend using the "all-in-one" patch now, since the patches are getting increasingly dependant upon each other. Regards, Henrik
list Kent Brodie
OK, that's how I thought it worked. One cool thing we ought to think about- email-based acks? Could that be possible? The hobbit server would have to be smtp-aware, and would have to forward hobbit-addressed emails to a script. I'm thinking along the lines that I have an alphanumeric pager with respond/send capability. Just dreamin'....
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Kent C. Brodie - user-da7f7d5174c0@xymon.invalid
Department of Physiology
Medical College of Wisconsin
(XXX) XXX-XXXX
▸
From: Jerry Yu [mailto:user-764c1f364fe0@xymon.invalid]
Sent: Friday, August 04, 2006 10:31 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] ack'ing with --no-pin
I'll take a stab.
From the bb.html page you can access the administration->acknowlege
event page. The access is restricted by htaccess, so create your
htpasswd secrete file first. Therein, you can ack an event, specify how
long the alert should be ignored, and why. The color of the check would
change to a yellow check mark. click on it will say the information you
entered when acknolwged (who/how long/why). So your teamates can go back
to their picnic, assured that Mr. Smart is working on it.
As for the no-pin option discussed in the thread, it affects how you
pick an event to ack
* with no-pin in effect, you get a list of event to pick
* w/o no-pin in effect, you enter a PIN number embeded in the SUBJECT
of the email alerts.
On 8/4/06, Brodie, Kent <user-8fbf1c81e97c@xymon.invalid> wrote:
Can someone briefly explain how ACK-ing works?
Kent C. Brodie - user-da7f7d5174c0@xymon.invalid
Department of Physiology
Medical College of Wisconsin
(XXX) XXX-XXXX
From: Jerry Yu [mailto:user-764c1f364fe0@xymon.invalid]
Sent: Friday, August 04, 2006 9:28 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] ack'ing with --no-pin
Question, Craig, where do you use this '--no-pin' to enable ack w/o PIN
# from email ? I am using 4.2-RC-20060712 w/o patch on CentOS4/RHL9.
On 8/4/06, Whilding, Craig <user-9ce31bfa66c3@xymon.invalid > wrote:
Like the new ack'ing system, works well for some of the IT team who
don't keep the email with the ack code.
One thing I want to query is about the ack's in last 240 minutes section
on the bb2 page. Should the acks still appear in this section? Currently
they don't.
Thanks,
Craig Whilding
IT Systems Administrator
Edward Court
Altrincham Business Park
Altrincham
WA14 5GL
Tel: + 44 (0)XXX XXX XXXX
email: user-9ce31bfa66c3@xymon.invalid
www.mentor.com
list Craig Whilding
Thanks Henrik, ill get that applied asap :). Can I apply a new allinone over the one I originally applied without any problems? When I did ack some alerts through the cgi page it did seem to miss the 1st one I sent. Is this related to your second point or were you just meaning what is displayed on bb2? Craig
▸
-----Original Message-----
From: Henrik Stoerner [mailto:user-ce4a2c883f75@xymon.invalid]
Sent: 04 August 2006 16:32
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] ack'ing with --no-pin
On Fri, Aug 04, 2006 at 03:16:03PM +0100, Whilding, Craig wrote:
One thing I want to query is about the ack's in last 240 minutes section on the bb2 page. Should the acks still appear in this section?
Currently
they don't.
The ack-logging code assumed that only events that had caused an alert to be sent (via e-mail or a script) would ever get acked. So when you ack something from the webpage that hasn't triggered an alert, the ack wouldn't be logged. And with no logging of the ack, no display on the BB2 page. There was also another problem, where the first entries in the acknowledgment log would be skipped, if the file was small. Patches for both bugs are available now on the 4.2 RC patches page: http://www.hswn.dk/hobbitsw/betapatches/. I'd recommend using the "all-in-one" patch now, since the patches are getting increasingly dependant upon each other. Regards, Henrik
list Henrik Størner
▸
On Fri, Aug 04, 2006 at 04:44:11PM +0100, Whilding, Craig wrote:
Thanks Henrik, ill get that applied asap :). Can I apply a new allinone over the one I originally applied without any problems?
No, you'll have to un-apply the old one first. You do that just as when
you apply it, just add the -R (reverse) option with the "patch" command.
So you'd do
cd hobbit-4.2-RC-20060712
patch -p0 -R </someplace/allinone.old
patch -p0 </someplace/allinone.new
and then "make clean; make; make install".
▸
When I did ack some alerts through the cgi page it did seem to miss the 1st one I sent. Is this related to your second point or were you just meaning what is displayed on bb2?
Sounds like the second bug I fixed. Regards, Henrik
list Henrik Størner
▸
On Fri, Aug 04, 2006 at 10:34:33AM -0500, Brodie, Kent wrote:
OK, that's how I thought it worked. One cool thing we ought to think about- email-based acks? Could that be possible? The hobbit server would have to be smtp-aware, and would have to forward hobbit-addressed emails to a script.
Have you checked the manpage for "hobbit-mailack" ? Regards, Henrik
list Kent Brodie
Cool! I am having issues debugging.... I see a few lines in procmail.log, but that's all. Even with --debug, where does the hobbit mailack debug output go?
▸
-----Original Message-----
From: Henrik Stoerner [mailto:user-ce4a2c883f75@xymon.invalid]
Sent: Friday, August 04, 2006 10:50 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] ack'ing with --no-pin
On Fri, Aug 04, 2006 at 10:34:33AM -0500, Brodie, Kent wrote:OK, that's how I thought it worked. One cool thing we ought to think about- email-based acks? Could that be possible? The hobbit server would have to be smtp-aware, and would have to forward hobbit-addressed emails to a script.
Have you checked the manpage for "hobbit-mailack" ? Regards, Henrik