how to comment on an alert event when test already recovers?
list Jerry Yu
do you know any built-in mechanism to add comment to an alert event ? I want to be able to add troubleshooting notes & resolution & misc notes. It'd be great (dreamily) that a gmail-style label can be applied to any (current or historical) event, so one can retrieve 'db temp table problem' label and gets alerts (and their associated outage, notes, comments) in one place. This become a knowledge capture device (Doesn't a hobbit desire to gather stuff?) The only way I know now is to acknowledge an alert when it is still active.
list Richard Leyton
Hi Jerry, I know it's perhaps not quite what you're after, but your e-mail intrigued me, and I wondered if you've considered using a Wiki or an issue tracker for such things? It's not going to be as integrated as I see you suggesting, but there is the unix philosophy of 'do one thing, and do it well', and Hobbit starting to track issues/resolutions pushes it out of monitoring (which it does so well) quite a bit. Alternatively, you might want to take a look at RT from bestpractical.com/rt - you could, conceivably, hook alerts (or better yet, acknowledgements?) into either RT or RTFM, a plug-in component to RT that provides common resolutions to problems. Perhaps if alert id's were pushed into a ticket, you could fetch out previous 'issues' associated with an alert, but it'd be considerably fiddly to customise things as much. I like what you're thinking - but I don't (personally) see Hobbit benefiting from such a move, other than perhaps improved integration with existing open source tools of the sort I've described, but that's a Henrik thing, of course. I'd certainly be interested to hear if anybody else on the list has tried something similar to Jerry? Regards, Richard. -- Richard Leyton - user-787ca786c598@xymon.invalid http://www.leyton.org On 11 Sep 2006, at 15:00, Jerry Yu wrote:
do you know any built-in mechanism to add comment to an alert event ? I want to be able to add troubleshooting notes & resolution & misc notes. It'd be great (dreamily) that a gmail- style label can be applied to any (current or historical) event, so one can retrieve 'db temp table problem' label and gets alerts (and their associated outage, notes, comments) in one place. This become a knowledge capture device (Doesn't a hobbit desire to gather stuff?)
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The only way I know now is to acknowledge an alert when it is still active.list Charles Jones
I wrote an RT Scrip that automatically opens a ticket in Request Tracker whenever there is an alert. It also automatically resolves the ticket whenever the alert recovers. It should be in the mail archive somewhere, if not I can see if I can find it again. -Charles
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Richard Leyton wrote:Hi Jerry, I know it's perhaps not quite what you're after, but your e-mail intrigued me, and I wondered if you've considered using a Wiki or an issue tracker for such things? It's not going to be as integrated as I see you suggesting, but there is the unix philosophy of 'do one thing, and do it well', and Hobbit starting to track issues/resolutions pushes it out of monitoring (which it does so well) quite a bit. Alternatively, you might want to take a look at RT from bestpractical.com/rt - you could, conceivably, hook alerts (or better yet, acknowledgements?) into either RT or RTFM, a plug-in component to RT that provides common resolutions to problems. Perhaps if alert id's were pushed into a ticket, you could fetch out previous 'issues' associated with an alert, but it'd be considerably fiddly to customise things as much. I like what you're thinking - but I don't (personally) see Hobbit benefiting from such a move, other than perhaps improved integration with existing open source tools of the sort I've described, but that's a Henrik thing, of course. I'd certainly be interested to hear if anybody else on the list has tried something similar to Jerry? Regards, Richard. -- Richard Leyton - user-787ca786c598@xymon.invalid http://www.leyton.org On 11 Sep 2006, at 15:00, Jerry Yu wrote:do you know any built-in mechanism to add comment to an alert event ? I want to be able to add troubleshooting notes & resolution & misc notes. It'd be great (dreamily) that a gmail-style label can be applied to any (current or historical) event, so one can retrieve 'db temp table problem' label and gets alerts (and their associated outage, notes, comments) in one place. This become a knowledge capture device (Doesn't a hobbit desire to gather stuff?) The only way I know now is to acknowledge an alert when it is still active.
list Jerry Yu
I expected Nays based on the 'do one thing & do it well' philosophy, which I do agree. That's partly why I didn't post a feature request, since I am not certain whether it'd be a truly good thing for Hobbit Monitor to pick up these extra chores. It is tempting to have some BI (Business Intelligence) and BKM (Business Knowledge Management) capabilities against the wealth of information from those alerts & outages & history & acknowledgments generated by Hobbit. How to tap it, via a Hobbit feature or otherwise, is a somewhat challenging question and open to each every one's own best judgment, I guess. BTW, we have a wiki in place already. As for hooking up to an ticketing system, it is an interesting idea. Some of the functions of Hobbit overlap with those of a full ticketing system, thus it may not be the most efficient way to do it. Also, BI capability of a ticketing systems need to be factored in as well. I will check out RT. thanks again.
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On 9/12/06, Richard Leyton <user-787ca786c598@xymon.invalid> wrote:Hi Jerry, I know it's perhaps not quite what you're after, but your e-mail intrigued me, and I wondered if you've considered using a Wiki or an issue tracker for such things? It's not going to be as integrated as I see you suggesting, but there is the unix philosophy of 'do one thing, and do it well', and Hobbit starting to track issues/resolutions pushes it out of monitoring (which it does so well) quite a bit. Alternatively, you might want to take a look at RT from bestpractical.com/rt - you could, conceivably, hook alerts (or better yet, acknowledgements?) into either RT or RTFM, a plug-in component to RT that provides common resolutions to problems. Perhaps if alert id's were pushed into a ticket, you could fetch out previous 'issues' associated with an alert, but it'd be considerably fiddly to customise things as much. I like what you're thinking - but I don't (personally) see Hobbit benefiting from such a move, other than perhaps improved integration with existing open source tools of the sort I've described, but that's a Henrik thing, of course. I'd certainly be interested to hear if anybody else on the list has tried something similar to Jerry? Regards, Richard. -- Richard Leyton - user-787ca786c598@xymon.invalid http://www.leyton.org On 11 Sep 2006, at 15:00, Jerry Yu wrote:do you know any built-in mechanism to add comment to an alert event ? I want to be able to add troubleshooting notes & resolution & misc notes. It'd be great (dreamily) that a gmail- style label can be applied to any (current or historical) event, so one can retrieve 'db temp table problem' label and gets alerts (and their associated outage, notes, comments) in one place. This become a knowledge capture device (Doesn't a hobbit desire to gather stuff?) The only way I know now is to acknowledge an alert when it is still active.