ackloledge or disable 🔗 link

Hi all.

My monitoring shows me some alarms that I cannot correct just now.
Should I "acknoledge" them (and still see a red light in my report), or
"disable" them (and stop seeing something is wrong)? What differences do
you see between those 2? In which cases do you use one or the other one?

Thanks.

-- 
Christian

On 3/26/2014 3:26 AM, Christian wrote:

I use 'disable' when I want the test results (whatever they are) to be hidden. I use 'ack' when I want the alarm condition to still display but not to generate any automated alerts.

If a hub router has failed, I will 'ack' the alarm so others can see why every server in a city is now inaccessible. If a service on a customer's server has failed, I'll 'disable' the alarm once they have been informed of the problem.

-- 
    Do things because you should, not just because you can.

John Thurston    XXX-XXX-XXXX
user-ce4d79d99bab@xymon.invalid
Enterprise Technology Services
Department of Administration
State of Alaska

Hello,

this is a good thing - I asked this a couple of months (or years) ago, because I wanted to have another status color in Xymon, for example orange, for an alert where work is in progress....
Because if you receive another error in an already disabled test (for example disk test), you won't get aware of it.

Regards
Christian


CHRISTIAN BECKER
System Engineer
CSC

August-Horch-Strasse 28, 56070 Koblenz, Germany
Global Outsourcing Services Central Region  |   www.csc.com

-----Original Message-----
From: Xymon [mailto:xymon-bounces at xymon.com] On Behalf Of Christian
Sent: Mittwoch, 26. März 2014 12:26
To: xymon at xymon.com
Subject: [Xymon] ackloledge or disable

Hi all.

My monitoring shows me some alarms that I cannot correct just now.
Should I "acknoledge" them (and still see a red light in my report), or "disable" them (and stop seeing something is wrong)? What differences do you see between those 2? In which cases do you use one or the other one?

Thanks.

--
Christian

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