Acknowledgements Report - No events acked in last 0 minutes 🔗 link

Steve B wrote:

Is the Acknowledgements Report working at the moment? I saw it was a new feature of 4.3.19.
We have recently upgraded from Hobbit (2009) to Xymon 4.3.19.

When I click on Acknowledgements report and select today, this week or this month for example, it goes to a blank page and always says :

No events acknowledged in the last 0 minutes.

Any ideas?

thanks

On Wed, Apr 22, 2015 at 9:34 PM, Andy Smith <user-982f5f6d4d28@xymon.invalid> wrote:

Steve B wrote:

Is the Acknowledgements Report working at the moment? I saw it was a new
feature of 4.3.19.
We have recently upgraded from Hobbit (2009) to Xymon 4.3.19.

When I click on Acknowledgements report and select today, this week or
this month for example, it goes to a blank page and always says :

No events acknowledged in the last 0 minutes.

Any ideas?

thanks

Steve,

I cannot find where I read this, but in my tasks.cfg for the startup CMD
for xymond, I think I had to add :-

--ack-log=$XYMONSERVERLOGS/acknowledge.log

if I didnt do this, the acks were not written to the log, even though an
empty log exists.
--
Andy

Steve B wrote:

Thanks for the reply Andy.

Unfortunately, no change. Note that I did (and still do) have a working acknowledgement.log before, just the report is not yielding any data and seems to have an issue with a timestamp.

On Wed, Apr 22, 2015 at 9:34 PM, Andy Smith <user-982f5f6d4d28@xymon.invalid <mailto:user-982f5f6d4d28@xymon.invalid>> wrote:

    Steve B wrote:

        Is the Acknowledgements Report working at the moment? I saw it
        was a new feature of 4.3.19.
        We have recently upgraded from Hobbit (2009) to Xymon 4.3.19.

        When I click on Acknowledgements report and select today, this
        week or this month for example, it goes to a blank page and
        always says :

        No events acknowledged in the last 0 minutes.

        Any ideas?

        thanks


    Steve,

    I cannot find where I read this, but in my tasks.cfg for the startup
    CMD for xymond, I think I had to add :-

    --ack-log=$XYMONSERVERLOGS/acknowledge.log

    if I didnt do this, the acks were not written to the log, even
    though an empty log exists.
    --     Andy

On Thu, Apr 23, 2015 at 8:16 PM, Andy Smith <user-982f5f6d4d28@xymon.invalid> wrote:

Steve B wrote:

Thanks for the reply Andy.

Unfortunately, no change. Note that I did (and still do) have a working
acknowledgement.log before, just the report is not yielding any data and
seems to have an issue with a timestamp.

user-982f5f6d4d28@xymon.invalid>> wrote:

    Steve B wrote:

        Is the Acknowledgements Report working at the moment? I saw it
        was a new feature of 4.3.19.
        We have recently upgraded from Hobbit (2009) to Xymon 4.3.19.

        When I click on Acknowledgements report and select today, this
        week or this month for example, it goes to a blank page and
        always says :

        No events acknowledged in the last 0 minutes.

        Any ideas?

        thanks


    Steve,

    I cannot find where I read this, but in my tasks.cfg for the startup
    CMD for xymond, I think I had to add :-

    --ack-log=$XYMONSERVERLOGS/acknowledge.log

    if I didnt do this, the acks were not written to the log, even
    though an empty log exists.
    --     Andy

acknowledgement.log or acknowledge.log??  I see it is hardcoded to
acknowledge.log (xymon-4.3.19/lib/acklog.c).  What platform is this on?  I
have it working on Solaris 8, Solaris 10, RedHAT ES5 and RedHAT ES6.
--
Andy

Steve B wrote:

It is acknowledge.log, made a mistake in my reply.
We are on Red Hat Enterprise Linux Server release 5.3

One thing we have noticed (and perhaps related to this issue) is that acknowledgements.sh is expecting a certain format for the ack logs and it simply doesn't match

 From the code, we see it is supposed to look like this:

"2015-03-07 18:17:03 myserver disk andy 1 1425724570 1425752223 1425838623 testing message"


whereas in our acknowledge.log, we see

"1429794310      932040  1440    932040  np_filename_not_used    host.msgs   yellow  Jobs reconfigured \nAcked by: user (127.0.0.1)"


Not the same amount of fields and using epoch time.


Any ideas?


Cheers


S


On Thu, Apr 23, 2015 at 8:16 PM, Andy Smith <user-982f5f6d4d28@xymon.invalid <mailto:user-982f5f6d4d28@xymon.invalid>> wrote:

    Steve B wrote:

        Thanks for the reply Andy.

        Unfortunately, no change. Note that I did (and still do) have a
        working acknowledgement.log before, just the report is not
        yielding any data and seems to have an issue with a timestamp.

        On Wed, Apr 22, 2015 at 9:34 PM, Andy Smith <user-982f5f6d4d28@xymon.invalid
        <mailto:user-982f5f6d4d28@xymon.invalid>>> wrote:

            Steve B wrote:

                Is the Acknowledgements Report working at the moment? I
        saw it
                was a new feature of 4.3.19.
                We have recently upgraded from Hobbit (2009) to Xymon
        4.3.19.

                When I click on Acknowledgements report and select
        today, this
                week or this month for example, it goes to a blank page and
                always says :

                No events acknowledged in the last 0 minutes.

                Any ideas?

                thanks


            Steve,

            I cannot find where I read this, but in my tasks.cfg for the
        startup
            CMD for xymond, I think I had to add :-

            --ack-log=$XYMONSERVERLOGS/acknowledge.log

            if I didnt do this, the acks were not written to the log, even
            though an empty log exists.
            --     Andy


    acknowledgement.log or acknowledge.log??  I see it is hardcoded to
    acknowledge.log (xymon-4.3.19/lib/acklog.c).  What platform is this
    on?  I have it working on Solaris 8, Solaris 10, RedHAT ES5 and
    RedHAT ES6.
    --     Andy

On Fri, April 24, 2015 7:30 am, Andy Smith wrote:

Steve B wrote:

It is acknowledge.log, made a mistake in my reply.
We are on Red Hat Enterprise Linux Server release 5.3

One thing we have noticed (and perhaps related to this issue) is that
acknowledgements.sh is expecting a certain format for the ack logs and
it simply doesn't match

 From the code, we see it is supposed to look like this:

"2015-03-07 18:17:03 myserver disk andy 1 1425724570 1425752223
1425838623 testing message"


whereas in our acknowledge.log, we see

"1429794310      932040  1440    932040  np_filename_not_used
host.msgs   yellow  Jobs reconfigured \nAcked by: user (127.0.0.1)"


Not the same amount of fields and using epoch time.


Any ideas?


Cheers


S


On Thu, Apr 23, 2015 at 8:16 PM, Andy Smith <user-982f5f6d4d28@xymon.invalid
<mailto:user-982f5f6d4d28@xymon.invalid>> wrote:

    Steve B wrote:

        Thanks for the reply Andy.

        Unfortunately, no change. Note that I did (and still do) have a
        working acknowledgement.log before, just the report is not
        yielding any data and seems to have an issue with a timestamp.

        On Wed, Apr 22, 2015 at 9:34 PM, Andy Smith <user-982f5f6d4d28@xymon.invalid
        <mailto:user-982f5f6d4d28@xymon.invalid>>> wrote:

            Steve B wrote:

                Is the Acknowledgements Report working at the moment? I
        saw it
                was a new feature of 4.3.19.
                We have recently upgraded from Hobbit (2009) to Xymon
        4.3.19.

                When I click on Acknowledgements report and select
        today, this
                week or this month for example, it goes to a blank page
and
                always says :

                No events acknowledged in the last 0 minutes.

                Any ideas?

                thanks


            Steve,

            I cannot find where I read this, but in my tasks.cfg for the
        startup
            CMD for xymond, I think I had to add :-

            --ack-log=$XYMONSERVERLOGS/acknowledge.log

            if I didnt do this, the acks were not written to the log,
even
            though an empty log exists.
            --     Andy


    acknowledgement.log or acknowledge.log??  I see it is hardcoded to
    acknowledge.log (xymon-4.3.19/lib/acklog.c).  What platform is this
    on?  I have it working on Solaris 8, Solaris 10, RedHAT ES5 and
    RedHAT ES6.
    --
    Andy

The acks that are being reported are just those that are generated from
the critical systems view xymon-cgi/criticalview.sh.  The acks that you
see are generated by xymon-seccgi/acknowledge.sh.  Now I think I
understand why this report never existed before :-)

@JC, should the log format be aligned from these 2 modules or should the
report do its best to cope with both?
--

J.C. Cleaver wrote:

On Fri, April 24, 2015 7:30 am, Andy Smith wrote:

[snip]

The acks that are being reported are just those that are generated from
the critical systems view xymon-cgi/criticalview.sh.  The acks that you
see are generated by xymon-seccgi/acknowledge.sh.  Now I think I
understand why this report never existed before :-)

@JC, should the log format be aligned from these 2 modules or should the
report do its best to cope with both?
--

Yeah, I'm thinking these really should have the same format... It's odd
that these both are conceptually this different.

For legacy reasons, and prevent conversion, supporting both would be nice,
but these should be aligned.

On Sun, Apr 26, 2015 at 10:17 PM, Andy Smith <user-982f5f6d4d28@xymon.invalid> wrote:

Andy Smith wrote:

Steve B wrote:

Is the Acknowledgements Report working at the moment? I saw it was a new
feature of 4.3.19.
We have recently upgraded from Hobbit (2009) to Xymon 4.3.19.

When I click on Acknowledgements report and select today, this week or
this month for example, it goes to a blank page and always says :

No events acknowledged in the last 0 minutes.

Any ideas?

thanks

Steve,

I cannot find where I read this, but in my tasks.cfg for the startup CMD
for xymond, I think I had to add :-

--ack-log=$XYMONSERVERLOGS/acknowledge.log

if I didnt do this, the acks were not written to the log, even though an
empty log exists.