missing information

6 messages in this thread

list ThanNhi Nguyen · Wed, 1 Nov 2017 12:02:05 -0500 ·

Hello,

A few of our client servers didn't show information for a few columns, and
they all have Aspen IP21 running on them. Those servers with IP didn't
have any issue. We thought it may be firewall related issue, but if that
was the case, then no information should show up at all.

We couldn't figure out why. Could you give us some hint?

*Best regards,*

*ThanNhi Nguyen*

*IS MES Support*
*3737 Buffalo Speedway*

*Houston, TX XXXXX-3701T: X-XXX-XXX-XXXXM: X-XXX-XXX-XXXX*

[image: SOLVAY]

www.solvay.com

*This message and any attachments is intended for the named addressee(s) only and may contain information that is privileged and/or confidential. If you receive this message in error, please delete it and immediately notify the sender. Any copying, dissemination or disclosure, either whole or partial, by a person who is not the named addressee is prohibited. We use virus scanning software but disclaim any liability for viruses or other devices which remain in this message or any attachments.*******************************Ce message, ainsi que toute piece jointe, est exclusivement adresse au(x) destinataire(s) nomme(s) et peut contenir des informations confidentielles. Si vous recevez ce message par erreur, merci de le detruire et d'en avertir immediatement l'emetteur. Toute copie, transmission ou divulgation, integrale ou partielle, par une personne qui n'est pas nommee comme destinataire est interdite. Nous utilisons un logiciel anti-virus mais nous denions toute responsabilite au cas ou des virus, ou tout autre procede, seraient contenus dans ce message ou toute piece jointe.*

list John Thurston · Wed, 1 Nov 2017 09:33:34 -0800 ·

▸ quoted from ThanNhi Nguyen

On 11/1/2017 9:02 AM, Nguyen, ThanNhi wrote:

A few of our client servers didn't show information for a few columns

Which columns are appearing, and which are not?

Are the same columns missing for each of the broken hosts?

Do the absent columns appear for other hosts?

Have you confirmed these hosts are not in a "group-only" display group?

--
    Do things because you should, not just because you can.

John Thurston    XXX-XXX-XXXX
user-ce4d79d99bab@xymon.invalid
Department of Administration
State of Alaska

list ThanNhi Nguyen · Wed, 1 Nov 2017 12:43:46 -0500 ·

Hello John,

Please see the screenshot  and the answers to your questions below:

[image: Inline image 1]

Thank you

*Best regards,*

*ThanNhi Nguyen*

*IS MES Support*
*3737 Buffalo Speedway*

*Houston, TX  XXXXX-3701T:  X-XXX-XXX-XXXX <(713)%20525-6740>M:
 X-XXX-XXX-XXXX <(713)%20247-9278>*

[image: SOLVAY]

www.solvay.com


On Wed, Nov 1, 2017 at 12:33 PM, John Thurston <user-ce4d79d99bab@xymon.invalid>

▸ quoted from John Thurston

wrote:

On 11/1/2017 9:02 AM, Nguyen, ThanNhi wrote:

A few of our client servers didn't show information for a few columns

Which columns are appearing, and which are not?  Please see screenshot

Are the same columns missing for each of the broken hosts?  Yes

Do the absent columns appear for other hosts?  Yes

Have you confirmed these hosts are not in a "group-only" display group?  How
do I check this?

▸ quoted from ThanNhi Nguyen


--
   Do things because you should, not just because you can.

John Thurston    XXX-XXX-XXXX
user-ce4d79d99bab@xymon.invalid
Department of Administration
State of Alaska

-- 


*This message and any attachments is intended for the named addressee(s) only and may contain information that is privileged and/or confidential. If you receive this message in error, please delete it and immediately notify the sender. Any copying, dissemination or disclosure, either whole or partial, by a person who is not the named addressee is prohibited. We use virus scanning software but disclaim any liability for viruses or other devices which remain in this message or any attachments.*******************************Ce message, ainsi que toute piece jointe, est exclusivement adresse au(x) destinataire(s) nomme(s) et peut contenir des informations confidentielles. Si vous recevez ce message par erreur, merci de le detruire et d'en avertir immediatement l'emetteur. Toute copie, transmission ou divulgation, integrale ou partielle, par une personne qui n'est pas nommee comme destinataire est interdite. Nous utilisons un logiciel anti-virus mais nous denions toute responsabilite au cas ou des virus, ou tout autre procede, seraient contenus dans ce message ou toute piece jointe.*

Attachments (1)

attachment.png image/png · 83.0 KB

list ThanNhi Nguyen · Wed, 1 Nov 2017 14:34:49 -0500 ·

Hello John,

I tried to send a screenshot but it was too large.

Which columns are appearing, and which are not?  [image: Inline image 3]
 and [image: Inline image 4]

▸ quoted from ThanNhi Nguyen


Are the same columns missing for each of the broken hosts?  Yes

Do the absent columns appear for other hosts?  Yes

Have you confirmed these hosts are not in a "group-only" display group?  How
do I check this?

Thank you

*Best regards,*

*ThanNhi Nguyen*

*IS MES Support*
*3737 Buffalo Speedway*

*Houston, TX  XXXXX-3701T:  X-XXX-XXX-XXXX <(713)%20525-6740>M:
 X-XXX-XXX-XXXX <(713)%20247-9278>*

[image: SOLVAY]

www.solvay.com


On Wed, Nov 1, 2017 at 12:33 PM, John Thurston <user-ce4d79d99bab@xymon.invalid>
wrote:

On 11/1/2017 9:02 AM, Nguyen, ThanNhi wrote:

A few of our client servers didn't show information for a few columns

Which columns are appearing, and which are not?  Please see screenshot

Are the same columns missing for each of the broken hosts?  Yes

Do the absent columns appear for other hosts?  Yes

Have you confirmed these hosts are not in a "group-only" display group?  How
do I check this?

--
   Do things because you should, not just because you can.

John Thurston    XXX-XXX-XXXX
user-ce4d79d99bab@xymon.invalid
Department of Administration
State of Alaska

-- 


*This message and any attachments is intended for the named addressee(s) only and may contain information that is privileged and/or confidential. If you receive this message in error, please delete it and immediately notify the sender. Any copying, dissemination or disclosure, either whole or partial, by a person who is not the named addressee is prohibited. We use virus scanning software but disclaim any liability for viruses or other devices which remain in this message or any attachments.*******************************Ce message, ainsi que toute piece jointe, est exclusivement adresse au(x) destinataire(s) nomme(s) et peut contenir des informations confidentielles. Si vous recevez ce message par erreur, merci de le detruire et d'en avertir immediatement l'emetteur. Toute copie, transmission ou divulgation, integrale ou partielle, par une personne qui n'est pas nommee comme destinataire est interdite. Nous utilisons un logiciel anti-virus mais nous denions toute responsabilite au cas ou des virus, ou tout autre procede, seraient contenus dans ce message ou toute piece jointe.*

list John Thurston · Wed, 1 Nov 2017 12:19:16 -0800 ·

On 11/1/2017 11:34 AM, Nguyen, ThanNhi wrote:

    Which columns are appearing, and which are not?  Inline image
    3 and Inline image 4

    Are the same columns missing for each of the broken hosts?  Yes

Notice that host-2 and host-5 in your screen shot are showing 'purple' for everything other than 'conn'. This indicates the client software on each of them is not reporting in to the xymon server. If those clients aren't reporting in, it isn't surprising the other columns are empty.

But you don't describe how you expect the missing columns to be populated. Are those columns being populated by messages sent by your clients, or are they being populated by server-side analysis or tests?

It may be the test results are being generated and not sent. It may be the results are being generated and sent, but not matched to a host and displayed. It may even be the results aren't even being generated. We still need more information about your architecture.

If I had to throw a dart at the wall, my hypothesis is your test results are being submitted to the xymon server under a short hostname, while your clients are listed in hosts.cfg with a fully-qualified hostname. This is only one of many possible reasons, and is based on many unsubstantiated assumptions. I wouldn't even test this hypothesis without first knowing more about where the the missing messages originate. I know some folks prefer a more iterative approach to problem solving than I, so there's my wild guess.

    Do the absent columns appear for other hosts?  Yes

Do you expect all of the missing columns to be populated for all hosts in that display group, or only some of the columns on some of the hosts?

▸ quoted from ThanNhi Nguyen

    Have you confirmed these hosts are not in a "group-only" display
    group?  How do I check this?

I doubt this is the case as your screen shot shows all the hosts in one display group. But to check, look in hosts.cfg and look for 'group-only' where you would otherwise see 'group'.

▸ quoted from ThanNhi Nguyen


--
    Do things because you should, not just because you can.

John Thurston    XXX-XXX-XXXX
user-ce4d79d99bab@xymon.invalid
Department of Administration
State of Alaska

list ThanNhi Nguyen · Thu, 2 Nov 2017 09:19:36 -0500 ·

Hello John,

Thank you for your response.

▸ quoted from John Thurston

    Are the same columns missing for each of the broken hosts?  Yes

Notice that host-2 and host-5 in your screen shot are showing 'purple' for
everything other than 'conn'. This indicates the client software on each of
them is not reporting in to the xymon server. If those clients aren't


reporting in, it isn't surprising the other columns are empty.  They
turned purple because the system couldn't locate a few files on the client
server. When I drilled down, those turned purple came from Xymon.

▸ quoted from John Thurston


But you don't describe how you expect the missing columns to be populated.
Are those columns being populated by messages sent by your clients, or are


they being populated by server-side analysis or tests?  I checked the
columns for host #4, everything came from the host, except columns *conn,
info, and trends*.

▸ quoted from John Thurston


It may be the test results are being generated and not sent. It may be the
results are being generated and sent, but not matched to a host and
displayed. It may even be the results aren't even being generated. We still
need more information about your architecture.

If I had to throw a dart at the wall, my hypothesis is your test results
are being submitted to the xymon server under a short hostname, while your
clients are listed in hosts.cfg with a fully-qualified hostname. This is
only one of many possible reasons, and is based on many unsubstantiated
assumptions. I wouldn't even test this hypothesis without first knowing
more about where the the missing messages originate. I know some folks
prefer a more iterative approach to problem solving than I, so there's my


wild guess.  I looked at the file bbwin.cfg on the host, but couldn't
find the name reference of the host.  Where can I find that information?

▸ quoted from John Thurston


    Do the absent columns appear for other hosts?  Yes

Do you expect all of the missing columns to be populated for all hosts in


that display group, or only some of the columns on some of the hosts?  I
expect all of the missing columns to be populated for all hosts in the
display group.

▸ quoted from ThanNhi Nguyen

    Have you confirmed these hosts are not in a "group-only" display
    group?  How do I check this?

I doubt this is the case as your screen shot shows all the hosts in one
display group. But to check, look in hosts.cfg and look for 'group-only'
where you would otherwise see 'group'.

--
   Do things because you should, not just because you can.

John Thurston    XXX-XXX-XXXX
user-ce4d79d99bab@xymon.invalid
Department of Administration
State of Alaska

-- 


*This message and any attachments is intended for the named addressee(s) 
only and may contain information that is privileged and/or confidential. If 
you receive this message in error, please delete it and immediately notify 
the sender. Any copying, dissemination or disclosure, either whole or 
partial, by a person who is not the named addressee is prohibited. We use 
virus scanning software but disclaim any liability for viruses or other 
devices which remain in this message or any 
attachments.*******************************Ce message, ainsi que toute 
piece jointe, est exclusivement adresse au(x) destinataire(s) nomme(s) et 
peut contenir des informations confidentielles. Si vous recevez ce message 
par erreur, merci de le detruire et d'en avertir immediatement l'emetteur. 
Toute copie, transmission ou divulgation, integrale ou partielle, par une 
personne qui n'est pas nommee comme destinataire est interdite. Nous 
utilisons un logiciel anti-virus mais nous denions toute responsabilite au 
cas ou des virus, ou tout autre procede, seraient contenus dans ce message 
ou toute piece jointe.*

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missing information