Informal survey about commercial support for Hobbit
list Henrik Størner
I've had a couple of enquiries about providing commercial support for Hobbit. In essence they need a guaranteed response to e-mail support queries, as a supplement to the mailing list where mails do get answered, but not always within a day or two. Making money off Hobbit never was my intention, but being paid for doing what is really a hobby for me does seem attractive. So this is just an informal survey: * Would you be interested in paying for Hobbit support? * What kind of support do you need? E-mail for solving problems, custom feature developments, or ... ? * What response-time requirements do you have? Since I'm in Europe and a lot of the Hobbit users are in the US or Australia, I have a problem with same-day response guarantees. * How much are you willing to spend on it ? Feel free to respond here on the list, or to me directly. Just to avoid raising any panic, let me emphasize that this will NOT in any way stop or detract from the support I offer here on the mailing list. I think the mailing list will always be the primary support channel, and a place for discussing Hobbit developments, beta versions and all the other related issues. It's just that some companies feel more comfortable using software when there is a "normal" support contract. Regards, Henrik
list Tom Kauffman
You mean the support could be better than this??? Good trick! :-) And an observation my father made a long time ago -- "When you start making money from your hobby, it becomes work, and work isn't as much fun." Now that I've got that out of the way -- my management has come around several times, wondering if there was any way of providing you with compensation for all the work you're doing, and this could be it (but keep your amazon wish list up to date, please!). Unlike others on this list, we don't run any 'mission-critical' systems (at least not by IBM's definition) and while we have several 'enterprise-critical' systems, hobbit as-is does very nicely for us. We would most likely be interested an a reasonably priced annual fee for the opportunity to get either custom modifications to hobbit (based on the past couple of change requests, this looks more like "getting our stuff moved to the top of the priority list") or consultation and assistance in implementing custom tests. This would be direct email support, 24 hour response, and should probably be limited to one such mod/test per calendar quarter. As for 'reasonable price' -- somewhere in the $2500 to $3000 US range. There is, of course, no guarantee we'd sign up for this if you offer it. There's also the very real possibility we'd sign up for it and not really make use of it (we can be strange that way at times :-) Tom Kauffman NIBCO, Inc
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-----Original Message-----
From: Henrik Stoerner [mailto:user-ce4a2c883f75@xymon.invalid]
Sent: Thursday, August 24, 2006 11:19 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] Informal survey about commercial support for Hobbit
I've had a couple of enquiries about providing commercial support
for Hobbit. In essence they need a guaranteed response to e-mail
support queries, as a supplement to the mailing list where mails
do get answered, but not always within a day or two.
Making money off Hobbit never was my intention, but being paid for
doing what is really a hobby for me does seem attractive.
So this is just an informal survey:
* Would you be interested in paying for Hobbit support?
* What kind of support do you need? E-mail for solving problems,
custom feature developments, or ... ?
* What response-time requirements do you have? Since I'm in Europe
and a lot of the Hobbit users are in the US or Australia, I have
a problem with same-day response guarantees.
* How much are you willing to spend on it ?
Feel free to respond here on the list, or to me directly.
Just to avoid raising any panic, let me emphasize that this will NOT
in any way stop or detract from the support I offer here on the
mailing list. I think the mailing list will always be the primary
support channel, and a place for discussing Hobbit developments,
beta versions and all the other related issues. It's just that some
companies feel more comfortable using software when there is a
"normal" support contract.
Regards,
Henrik
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list Bob Gordon
I have to agree with Tom Kauffman on this one. There have been many times where management has asked me about the support for this and have turned interesting colors when I tell them thats its only supported via the mailing list.. Now.. Thats not to say that they will jump on a reasonably priced commercial support package that comes available (they're kinda funny on that sometimes), but at least they won't turn interesting colors anymore.. ;) Where's the Amazon wish list posted anyways? -- --==[ Bob Gordon ]==--
list Reif Jeffery M
A few things come to mind: a) Regarding guaranteed response, you could use 2 business days, which is a common "basic" service level. Guaranteeing 4/8/24 hours starts costing a *lot* more as the time goes down, at least with support agreements that I have been involved with. Note that "response" means acknowledgement of the issue. A fix is on a best-effort basis. From what I've seen, you generally exceed that now. b) You may consider offering your product for sale, with or without a support option: Put together a one page quote that describes hobbit as it exists today. Same thing everyone else gets, just for sale. For those companies that "need" to purchase a product license rather than just download some old thing off the internet ;). If you work for one of those companies, you know what I'm talking about. No kidding. I don't think you would have a huge volume here, but if a few are desperate to write you a check for $5000, then you could take them up on it. c) If you had a donation link, I think a lot of folks would be happy to donate occasionally, a few $$ per month, or when they've benefited from your work, etc. Kind of like a 'tip jar'. Does the Amazon thing allow a monetary donation to an accout, or does anyone have expertise in setting this up, like with a credit card? d) I have seen sites that use a bid system for solutions or enhancements. For example, I would like to have feature XYZ added. I would be willing to pay $10 for it. Several other people would like it too and could offer $5, $10, $20, or $0 for it. You decide whether you want to do it or not, but if you do, it would be worth that sum of money. I don't know if this method works or not. I prefer method "c", and use it fairly regularly. I would have used "b" at a previous employer - back in the BB days, had it been available. Whichever system is chosen (or not), Henrik has demonstrated commitment to this project; more so than any commercial vendors I've dealt with. Thanks, Henrik. And also thanks to the contributors in the user community whose names pop up regularly. Jeff
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-----Original Message-----
From: user-ce4a2c883f75@xymon.invalid [mailto:user-ce4a2c883f75@xymon.invalid]
Sent: Thursday, August 24, 2006 10:19 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] Informal survey about commercial support for Hobbit
I've had a couple of enquiries about providing commercial support
for Hobbit. In essence they need a guaranteed response to e-mail
support queries, as a supplement to the mailing list where mails
do get answered, but not always within a day or two.
Making money off Hobbit never was my intention, but being paid for
doing what is really a hobby for me does seem attractive.
So this is just an informal survey:
* Would you be interested in paying for Hobbit support?
* What kind of support do you need? E-mail for solving problems,
custom feature developments, or ... ?
* What response-time requirements do you have? Since I'm in Europe
and a lot of the Hobbit users are in the US or Australia, I have
a problem with same-day response guarantees.
* How much are you willing to spend on it ?
Feel free to respond here on the list, or to me directly.
Just to avoid raising any panic, let me emphasize that this will NOT
in any way stop or detract from the support I offer here on the
mailing list. I think the mailing list will always be the primary
support channel, and a place for discussing Hobbit developments,
beta versions and all the other related issues. It's just that some
companies feel more comfortable using software when there is a
"normal" support contract.
Regards,
Henrik
list Jerry Yu
c would be easy enough to do, with a paypal account. All Henrik needs to do is to publish a special email account which he links to his paypal account.
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On 8/28/06, Reif Jeffery M <user-e9cc5d6c2490@xymon.invalid> wrote:A few things come to mind: a) Regarding guaranteed response, you could use 2 business days, which is a common "basic" service level. Guaranteeing 4/8/24 hours starts costing a *lot* more as the time goes down, at least with support agreements that I have been involved with. Note that "response" means acknowledgement of the issue. A fix is on a best-effort basis. From what I've seen, you generally exceed that now. b) You may consider offering your product for sale, with or without a support option: Put together a one page quote that describes hobbit as it exists today. Same thing everyone else gets, just for sale. For those companies that "need" to purchase a product license rather than just download some old thing off the internet ;). If you work for one of those companies, you know what I'm talking about. No kidding. I don't think you would have a huge volume here, but if a few are desperate to write you a check for $5000, then you could take them up on it. c) If you had a donation link, I think a lot of folks would be happy to donate occasionally, a few $$ per month, or when they've benefited from your work, etc. Kind of like a 'tip jar'. Does the Amazon thing allow a monetary donation to an accout, or does anyone have expertise in setting this up, like with a credit card? d) I have seen sites that use a bid system for solutions or enhancements. For example, I would like to have feature XYZ added. I would be willing to pay $10 for it. Several other people would like it too and could offer $5, $10, $20, or $0 for it. You decide whether you want to do it or not, but if you do, it would be worth that sum of money. I don't know if this method works or not. I prefer method "c", and use it fairly regularly. I would have used "b" at a previous employer - back in the BB days, had it been available. Whichever system is chosen (or not), Henrik has demonstrated commitment to this project; more so than any commercial vendors I've dealt with. Thanks, Henrik. And also thanks to the contributors in the user community whose names pop up regularly. Jeff -----Original Message----- From: user-ce4a2c883f75@xymon.invalid [mailto:user-ce4a2c883f75@xymon.invalid] Sent: Thursday, August 24, 2006 10:19 AM To: user-ae9b8668bcde@xymon.invalid Subject: [hobbit] Informal survey about commercial support for Hobbit I've had a couple of enquiries about providing commercial support for Hobbit. In essence they need a guaranteed response to e-mail support queries, as a supplement to the mailing list where mails do get answered, but not always within a day or two. Making money off Hobbit never was my intention, but being paid for doing what is really a hobby for me does seem attractive. So this is just an informal survey: * Would you be interested in paying for Hobbit support? * What kind of support do you need? E-mail for solving problems, custom feature developments, or ... ? * What response-time requirements do you have? Since I'm in Europe and a lot of the Hobbit users are in the US or Australia, I have a problem with same-day response guarantees. * How much are you willing to spend on it ? Feel free to respond here on the list, or to me directly. Just to avoid raising any panic, let me emphasize that this will NOT in any way stop or detract from the support I offer here on the mailing list. I think the mailing list will always be the primary support channel, and a place for discussing Hobbit developments, beta versions and all the other related issues. It's just that some companies feel more comfortable using software when there is a "normal" support contract. Regards, Henrik
list Henrik Størner
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On Mon, Aug 28, 2006 at 11:11:49AM -0400, Jerry Yu wrote:
c) If you had a donation link, I think a lot of folks would be happy to donate occasionally, a few $$ per month, or when they've benefited from your work, etc.c would be easy enough to do, with a paypal account. All Henrik needs to do is to publish a special email account which he links to his paypal account.
Indeed it is. I've never used PayPal before - never had the need - but I have an account now in case anyone feels like sending me a couple of Dollars / Euros / Pounds / Kroner. The e-mail address is "user-83c245de1e36@xymon.invalid", but there is also a link directly from the Hobbit monitor demo site http://www.hswn.dk/hobbit/ Thanks, Henrik
list Henrik Størner
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On Mon, Aug 28, 2006 at 09:16:05AM -0500, Reif Jeffery M wrote:
a) Regarding guaranteed response, you could use 2 business days, which is a common "basic" service level.
OK, that is what I was planning to offer.
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agreements that I have been involved with. Note that "response" means acknowledgement of the issue. A fix is on a best-effort basis. From what I've seen, you generally exceed that now.
I try to.
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b) You may consider offering your product for sale, with or without a support option: Put together a one page quote that describes hobbit as it exists today. Same thing everyone else gets, just for sale. For those companies that "need" to purchase a product license rather than just download some old thing off the internet ;). If you work for one of those companies, you know what I'm talking about. No kidding.
Right ... I do work for one such company :-) Some people just cannot get their head to grasp that quality software might come without a price tag, and - well, I try to please :-)
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c) If you had a donation link, I think a lot of folks would be happy to donate occasionally, a few $$ per month, or when they've benefited from your work, etc. Kind of like a 'tip jar'. Does the Amazon thing allow a monetary donation to an accout, or does anyone have expertise in setting this up, like with a credit card?
I've setup a PayPal account now, and added a donation button on the demo site. As I understand, that will also allow payments by credit card.
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d) I have seen sites that use a bid system for solutions or enhancements. For example, I would like to have feature XYZ added. I would be willing to pay $10 for it. Several other people would like it too and could offer $5, $10, $20, or $0 for it. You decide whether you want to do it or not, but if you do, it would be worth that sum of money. I don't know if this method works or not.
It's an interesting idea. I am not sure I would like to use it, though - it could make planning of the releases more difficult. But I'll keep it in mind. Good input. Thanks! Regards, Henrik
list Johann Eggers
Hi Henrik I have received no reply to my private messages to you sent out on 19.09.2006 (some sort of filter?), so apologies to the list. Therefor I've attached it to this mail and send it through the list. Sorry again for bothering the other... Thanks Johann -----Original Message----- From: Johann Eggers Sent: Dienstag, 19. September 2006 16:25 To: 'user-ce4a2c883f75@xymon.invalid' Subject: RE: [hobbit] Informal survey about commercial support for Hobbit Hi Henrik, It's a couple of days ago that you started the "Informal survey about commercial support for Hobbit". We are currently busy to set up a "Global Monitoring" project in which we are now in the phase to decide which way to go: 1. use Open source tools (Hobbit, bigbrother (not really open source), Nagios 2. Outsourcing the whole monitoring/alarming to an external provider 3. Use Enterprise class systems (Tivoli, MicroMuse, CA, HP Openview...) After our last discussion it's getting clear that we will recommend using an Open source tool, preferably Hobbit, as the 1. option to the management. There are a couple of reasons for that, I guess you should best know it :) One concern from the team members was the lack of commercial support for Hobbit, because the management often prefers solutions providing commercial support.
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We would most likely be interested an a reasonably priced annual fee for
the opportunity to get either custom modifications to hobbit or
consultation and assistance in implementing custom tests.
I guess this would be best done by direct email support with a fixed
response time (to be discussed).
What are your thoughts/plans to offer this kind of commercial support?
Looking forward to hear from you
Best Regards
Johann
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-----Original Message-----
From: Henrik Stoerner [mailto:user-ce4a2c883f75@xymon.invalid]
Sent: Donnerstag, 24. August 2006 17:19
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] Informal survey about commercial support for Hobbit
I've had a couple of enquiries about providing commercial support
for Hobbit. In essence they need a guaranteed response to e-mail
support queries, as a supplement to the mailing list where mails
do get answered, but not always within a day or two.
Making money off Hobbit never was my intention, but being paid for
doing what is really a hobby for me does seem attractive.
So this is just an informal survey:
* Would you be interested in paying for Hobbit support?
* What kind of support do you need? E-mail for solving problems,
custom feature developments, or ... ?
* What response-time requirements do you have? Since I'm in Europe
and a lot of the Hobbit users are in the US or Australia, I have
a problem with same-day response guarantees.
* How much are you willing to spend on it ?
Feel free to respond here on the list, or to me directly.
Just to avoid raising any panic, let me emphasize that this will NOT
in any way stop or detract from the support I offer here on the
mailing list. I think the mailing list will always be the primary
support channel, and a place for discussing Hobbit developments,
beta versions and all the other related issues. It's just that some
companies feel more comfortable using software when there is a
"normal" support contract.
Regards,
Henrik
list Henrik Størner
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On Thu, Sep 21, 2006 at 01:19:29PM +0200, Johann Eggers wrote:
Hi Henrik I have received no reply to my private messages to you sent out on 19.09.2006 (some sort of filter?), so apologies to the list.
Sorry, I am currently quite back-logged with my mailbox and hadn't noticed your mail.
Therefor I've attached it to this mail and send it through the list.
I'll respond off-list. Regards, Henrik
list T.J. Yang
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----- Original Message ----- From: "Johann Eggers" <user-769b09132207@xymon.invalid> To: <user-ae9b8668bcde@xymon.invalid> Sent: Thursday, September 21, 2006 6:19 AM Subject: [hobbit] Informal survey about commercial support for Hobbit Hi Henrik
<snip>
Sorry again for bothering the other...
To me, this is informational message.
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<snip>
We are currently busy to set up a "Global Monitoring" project in which we are now in the phase to decide which way to go: 1. use Open source tools (Hobbit, bigbrother (not really open source), Nagios 2. Outsourcing the whole monitoring/alarming to an external provider 3. Use Enterprise class systems (Tivoli, MicroMuse, CA, HP Openview...) After our last discussion it's getting clear that we will recommend using an Open source tool, preferably Hobbit, as the 1. option to the management. There are a couple of reasons for that, I guess you should best know it
:)So looks like you guys came to conclusion of selecting Hobbit by discussions, correct ? Is there a requirement analysis document that can be shared ? I really like to see how Hobbit compare to Tivoli,CA .. enterprise class systems. Management would like to see unbiased review of monitoring systems. I made an attempt to do some comparison but turn out I don't have enough time and knowledge to do a fair comparsion. http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit/User_Guide#System_Monitoring_Software_Comparison Is there a third-party that can spent time on doing this task ? Regards tj <snip>
Johann
<snip>
list Ralph Mitchell
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On 9/22/06, T.J. Yang <user-8e841282cda5@xymon.invalid> wrote:
I really like to see how Hobbit compare to Tivoli,CA .. enterprise class systems. Management would like to see unbiased review of monitoring systems.
Well, I can't really give you an unbiased view of CA, but I can tell you that as of the last time I looked (about 2 years ago), Unicenter's Web Monitoring Option (WMO) sucked big time. I wrote up a long email rant fairly recently for a co-worker, which I won't repeat here, but just to hit some highlights: o The WMO agent crashes if you "click the icons too fast" - that's actual word-for-word from CA themselves. o If any checks are disabled, they automatically get re-enabled when the agent starts up. See above point... o The reports show up on the Event Console with the nodename of the machine running the check, *not* the nodename with the problem. o The checks are written in a sort of XML format, and the builtin editor is nasty. o The check can execute an external program, but there's no way to pick up any output from it. I needed that, obviously... OK, I'll stop there before my blood pressure gets any higher. The above was enough justification for my manager to scrap the "switch from Big Brother to WMO at all costs" plan. So I'm still happily banging out Bourne shell scripts that use curl to grab web pages, with the reports being delivered to Hobbit. Ralph Mitchell
list Jason Altrincham Jones
Hi all, Anyone had any success with sending out SMS alerts from hobbit? If so could you let me know what methods you used and whether we need to purchase any software to do this? Reverse charge is acceptable Thanks, Jason.
list Johann Eggers
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-----Original Message----- From: T.J. Yang [mailto:user-8e841282cda5@xymon.invalid] Sent: Freitag, 22. September 2006 12:25 To: user-ae9b8668bcde@xymon.invalid Subject: Re: [hobbit] Informal survey about commercial support for Hobbit----- Original Message ----- From: "Johann Eggers" <user-769b09132207@xymon.invalid> To: <user-ae9b8668bcde@xymon.invalid> Sent: Thursday, September 21, 2006 6:19 AM Subject: [hobbit] Informal survey about commercial support for Hobbit Hi Henrik<snip>Sorry again for bothering the other...To me, this is informational message. <snip>We are currently busy to set up a "Global Monitoring" project in which we are now in the phase to decide which way to go: 1. use Open source tools (Hobbit, bigbrother (not really open source), Nagios 2. Outsourcing the whole monitoring/alarming to an external provider 3. Use Enterprise class systems (Tivoli, MicroMuse, CA, HP Openview...) After our last discussion it's getting clear that we will recommend using an Open source tool, preferably Hobbit, as the 1. option to the management. There are a couple of reasons for that, I guess you should best know it
:)
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So looks like you guys came to conclusion of selecting Hobbit by discussions, correct ?
Not only by discussion... We started by documenting the current AS-IS state of all the different monitoring systems/tools in use within our company. Every location/group had her "own" way of monitoring. But because we are in a growing phase our IT has been put on a Global basis. Therefor we need a common monitoring environment to be able to report the same KPI's, watch the same SLA's and very important, to give remote support 24 x 7 by "Following-the-sun" It was a really hard piece of work to get all the pieces together. What is currently monitored? What has to be monitored in the future? How works the alarm escalation ... ? Even harder was to get the quotes from the "big" vendors (HP, IBM, CA...) After compiling all together it became clear, that we really have no desire to spend 150k€ on a piece of software that does 20% of what you want, with a 30k€/year maintenance fee..Ouch So we looked closer to the open source products. Our decision to implement Hobbit, at least as an interim solution, was based on the fact that we already have bigbrother systems running at two locations. Why shouldn't we use the exisitng knowledge? (and by the way they are working very well!) If we can get commercial support for hobbit we will probably go with it. Johann
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Is there a requirement analysis document that can be shared ? I really like to see how Hobbit compare to Tivoli,CA .. enterprise class systems. Management would like to see unbiased review of monitoring systems. I made an attempt to do some comparison but turn out I don't have enough time and knowledge to do a fair comparsion.
http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit/User_Guide#Syst em_Monitoring_Software_Comparison
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Is there a third-party that can spent time on doing this task ?
Regardslist Richard Leyton
Yes - a lot of success. We're actually using a few companies to deliver SMS's and other content (it's a core service for the client I support). The hobbit SMS alerts we send are just utilising the same service - I've written a simple wrapper script which takes the various environment variables, and sends out an SMS to either a group of folk (eg 'ADMINS'), or an individual (eg. 'MGMT' for combo alerts). The actual mechanism is an HTTP GET (so wget does the job nicely), with our reference information, to our SMS provider. I understand the API also results in a confirmation in some situations, but I've not incorporated that as it currently is tied into the customers systems. I don't know off the top of my head who the SMS companies are, but could perhaps find out for you if you're interested. I'm in the UK, but I think they have an international presence. In years gone by (when I was using BB) I found some 'free' SMS companies, but that was about as good as a chocolate fire guard. I might be able to tidy up the script and push it out for others to use in due course. Let me know if there's any interest, although it's nothing particular fancy. r. -- Richard Leyton - user-787ca786c598@xymon.invalid http://www.leyton.org
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On 22 Sep 2006, at 12:30, Jones, Jason ((Altrincham)) wrote:
Hi all, Anyone had any success with sending out SMS alerts from hobbit? If so could you let me know what methods you used and whether we need to purchase any software to do this? Reverse charge is acceptable Thanks, Jason.
list Jason Altrincham Jones
Hi Richard, So does that mean we would need to pay for the ability? If so whom do you represent/support/something else and I will see if we can get an account open? As far as the script goes why didn't you put it as a script option in hobbit-alerts.cfg? but would be interested in that too (if I can persuade boss to get the account :) ). We're in the UK too, with offices everywhere else but all the hobbit monitoring stuff is based in the UK and Ireland (mostly UK) and we take care of the rest of the world :) There are only two other concerns after opening the account etc. would the text messages be reverse charge to our phones? And would we be getting texts every 30 minutes or just one once the error occurs? Thanks, Jason.
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-----Original Message----- From: Richard Leyton [mailto:user-787ca786c598@xymon.invalid] Sent: 22 September 2006 14:09 To: user-ae9b8668bcde@xymon.invalid Subject: Re: [hobbit] SMS alerts Yes - a lot of success. We're actually using a few companies to deliver SMS's and other content (it's a core service for the client I support). The hobbit SMS alerts we send are just utilising the same service - I've written a simple wrapper script which takes the various environment variables, and sends out an SMS to either a group of folk (eg 'ADMINS'), or an individual (eg. 'MGMT' for combo alerts). The actual mechanism is an HTTP GET (so wget does the job nicely), with our reference information, to our SMS provider. I understand the API also results in a confirmation in some situations, but I've not incorporated that as it currently is tied into the customers systems. I don't know off the top of my head who the SMS companies are, but could perhaps find out for you if you're interested. I'm in the UK, but I think they have an international presence. In years gone by (when I was using BB) I found some 'free' SMS companies, but that was about as good as a chocolate fire guard. I might be able to tidy up the script and push it out for others to use in due course. Let me know if there's any interest, although it's nothing particular fancy. r. -- Richard Leyton - user-787ca786c598@xymon.invalid http://www.leyton.org On 22 Sep 2006, at 12:30, Jones, Jason ((Altrincham)) wrote:
Hi all, Anyone had any success with sending out SMS alerts from hobbit? If so could you let me know what methods you used and whether we need to purchase any software to do this? Reverse charge is acceptable Thanks, Jason.
list Richard Leyton
Hi Jason, Yes, the script is called out of hobbit-alerts.cfg ie.
SERVICE=raid
SCRIPT /home/hobbit/bin/sms_notify ADMINS FORMAT=sms REPEAT=600 DURATION>10m
MAIL user-4a7d1591ad03@xymon.invalid REPEAT=60
MAIL user-3a5590fbd21b@xymon.invalid DURATION>60 REPEAT=480This sends a specific alert when a RAID alert occurs. The DURATION>10m ensures a quick resync on reboot doesn't create SMS's. They're repeated every 10 hours. Apparently my customer (for whom I have implemented Hobbit) uses a company called MIG, who I think are these guys: http:// www.migcan.com/, also Opera telecome, who are these folk I think: http://www.operatelecom.com To stress - I can't say which one the Hobbit alerts use right now, nor can I say with much certainty what reliability/costs/etc. the services have. It seems pretty good, but then my client does bulk SMS's. I've had no influence in the choice of these SMS companies. I really don't know whether or not they'd be suitable for the (comparatively) low volume you're probably talking about, or what they'd charge. Somebody else may be able to point you in the direction of other companies that could be better. You may even find your mobile operator has a service you can use? As to charging, well, my client has an account with these companies, so it doesn't cost me anything to receive an SMS. However, to be pedantic, we *could* push content that does reverse charge the phone, but that would be an incentive too far for getting a problem fixed! ;-) As to repeat SMS's, I'm relying on Hobbit configuration to restrict the number of SMS's. But it would be trivial to put a 'throttle' in sms_notify to perhaps act as a 'safeguard' for something going AWOL if you were worried about it.
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r. -- Richard Leyton - user-787ca786c598@xymon.invalid http://www.leyton.org On 22 Sep 2006, at 15:08, Jones, Jason ((Altrincham)) wrote:
Hi Richard, So does that mean we would need to pay for the ability? If so whom do you represent/support/something else and I will see if we can get an account open? As far as the script goes why didn't you put it as a script option in hobbit-alerts.cfg? but would be interested in that too (if I can persuade boss to get the account :) ). We're in the UK too, with offices everywhere else but all the hobbit monitoring stuff is based in the UK and Ireland (mostly UK) and we take care of the rest of the world :) There are only two other concerns after opening the account etc. would the text messages be reverse charge to our phones? And would we be getting texts every 30 minutes or just one once the error occurs? Thanks, Jason. -----Original Message----- From: Richard Leyton [mailto:user-787ca786c598@xymon.invalid] Sent: 22 September 2006 14:09 To: user-ae9b8668bcde@xymon.invalid Subject: Re: [hobbit] SMS alerts Yes - a lot of success. We're actually using a few companies to deliver SMS's and other content (it's a core service for the client I support). The hobbit SMS alerts we send are just utilising the same service - I've written a simple wrapper script which takes the various environment variables, and sends out an SMS to either a group of folk (eg 'ADMINS'), or an individual (eg. 'MGMT' for combo alerts). The actual mechanism is an HTTP GET (so wget does the job nicely), with our reference information, to our SMS provider. I understand the API also results in a confirmation in some situations, but I've not incorporated that as it currently is tied into the customers systems. I don't know off the top of my head who the SMS companies are, but could perhaps find out for you if you're interested. I'm in the UK, but I think they have an international presence. In years gone by (when I was using BB) I found some 'free' SMS companies, but that was about as good as a chocolate fire guard. I might be able to tidy up the script and push it out for others to use in due course. Let me know if there's any interest, although it's nothing particular fancy. r. -- Richard Leyton - user-787ca786c598@xymon.invalid http://www.leyton.org On 22 Sep 2006, at 12:30, Jones, Jason ((Altrincham)) wrote:Hi all, Anyone had any success with sending out SMS alerts from hobbit? If so could you let me know what methods you used and whether we need to purchase any software to do this? Reverse charge is acceptable Thanks, Jason.
list Mike Rowell
Jason, We run a similar setup to Richards, we have a hobbit server that sends emails to an sms provider who then forwards them via sms to our phones, it's not a reverse charging operation, you have to buy so many credits, but it's very reliable and they do let you know when your credits are running low so you can top them up. As to how often you get alerted that would be down to how your alerts are setup in the hobbit-alerts.cfg file, in our case we wait 5minutes before sending out an alert for most things (in case it's a brief cpu spike etc) then we send out every 30minutes after that, mainly so you don't get barraged by sms's. Regards, Mike Rowell
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-----Original Message----- From: Jones, Jason (Altrincham) [mailto:user-ee957b46acd2@xymon.invalid] Sent: 22 September 2006 15:08 To: user-ae9b8668bcde@xymon.invalid Subject: RE: [hobbit] SMS alerts Hi Richard, So does that mean we would need to pay for the ability? If so whom do you represent/support/something else and I will see if we can get an account open? As far as the script goes why didn't you put it as a script option in hobbit-alerts.cfg? but would be interested in that too (if I can persuade boss to get the account :) ). We're in the UK too, with offices everywhere else but all the hobbit monitoring stuff is based in the UK and Ireland (mostly UK) and we take care of the rest of the world :) There are only two other concerns after opening the account etc. would the text messages be reverse charge to our phones? And would we be getting texts every 30 minutes or just one once the error occurs? Thanks, Jason. -----Original Message----- From: Richard Leyton [mailto:user-787ca786c598@xymon.invalid] Sent: 22 September 2006 14:09 To: user-ae9b8668bcde@xymon.invalid Subject: Re: [hobbit] SMS alerts Yes - a lot of success. We're actually using a few companies to deliver SMS's and other content (it's a core service for the client I support). The hobbit SMS alerts we send are just utilising the same service - I've written a simple wrapper script which takes the various environment variables, and sends out an SMS to either a group of folk (eg 'ADMINS'), or an individual (eg. 'MGMT' for combo alerts). The actual mechanism is an HTTP GET (so wget does the job nicely), with our reference information, to our SMS provider. I understand the API also results in a confirmation in some situations, but I've not incorporated that as it currently is tied into the customers systems. I don't know off the top of my head who the SMS companies are, but could perhaps find out for you if you're interested. I'm in the UK, but I think they have an international presence. In years gone by (when I was using BB) I found some 'free' SMS companies, but that was about as good as a chocolate fire guard. I might be able to tidy up the script and push it out for others to use in due course. Let me know if there's any interest, although it's nothing particular fancy. r. -- Richard Leyton - user-787ca786c598@xymon.invalid http://www.leyton.org On 22 Sep 2006, at 12:30, Jones, Jason ((Altrincham)) wrote:
Hi all, Anyone had any success with sending out SMS alerts from hobbit? If so could you let me know what methods you used and whether we need to purchase any software to do this? Reverse charge is acceptable Thanks, Jason.
This email has been scanned for all viruses by the MessageLabs service. This email has been scanned for all viruses by the MessageLabs service. ________________________________________________________________________
list Eric van de Meerakker
Hi Jason, I'm working on the same thing. I'm using the SMS Server tools package (http://www.meinemullemaus.de/), as I've had some experience with it in combination with Big Brother at a previous employer (I had it running for a proof-of-concept system at a customer site and was working on setting this up on the BB system of my employer when I left the company). For the hardware I'm using a USB GSM modem, model Samba 55 by Falcom (http://www.falcom.de/index.php?id=199). I needed the USB because the Hobbit host is a Sun Fire X2100, which has no serial ports whatsoever. The X2100 runs SuSE Linux Enterprise Server 9 (integrating the Samba USB modem in SLES9 was definitely non-trivial, but I got it working now ...) You'll need a SIM card for the GSM modem of course. Best regards, Eric.
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Jones, Jason (Altrincham) wrote:Hi all, Anyone had any success with sending out SMS alerts from hobbit? If so could you let me know what methods you used and whether we need to purchase any software to do this? Reverse charge is acceptable Thanks, Jason.
list Rob Munsch
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
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Mike Rowell wrote:Jason, We run a similar setup to Richards, we have a hobbit server that sends emails to an sms provider who then forwards them via sms to our phones,
...8<...
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As to how often you get alerted that would be down to how your alerts are setup in the hobbit-alerts.cfg file, in our case we wait 5minutes
I'm taking the lowest-rent approach, simply having a line that SMSes the phone(s) directly, which raises a question i've been meaning to ask: MAIL <number>@<provider>.net FORMAT=sms COLOR=red DURATION<60 REPEAT=30 RECOVERED MAIL <number>@<provider>.net FORMAT=sms COLOR=red DURATION>5 REPEAT=30 RECOVERED In the first, a maximum of 2 pages will be sent, as only the first 60 minutes of redness count and they're 30 minutes apart. In the second, a page is still sent every 30 minutes, but not until the status has been red for 5 minutes. In both cases the target phone determines the cost; if you have company phones with a messaging plan, this is easy. If you're sending to people's own phones, you might want to have an agreement to get reimbursement in case of disaster. My question is, can i combine DURATION directives? AFAIK, you cannot combine both minimum and maximum... can you? In the first example, there's an absolute limit to how long pages get sent - but it starts the instant you go red. In the second, it waits until the problem persists for 5 minutes - but could send pages until the end of time. It'd be great to be able to specify both <X and >Y.
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-----Original Message----- From: Jones, Jason (Altrincham) [mailto:user-ee957b46acd2@xymon.invalid] Sent: 22 September 2006 15:08 To: user-ae9b8668bcde@xymon.invalid Subject: RE: [hobbit] SMS alerts Hi Richard, So does that mean we would need to pay for the ability? If so whom do you represent/support/something else and I will see if we can get an account open? As far as the script goes why didn't you put it as a script option in hobbit-alerts.cfg? but would be interested in that too (if I can persuade boss to get the account :) ). We're in the UK too, with offices everywhere else but all the hobbit monitoring stuff is based in the UK and Ireland (mostly UK) and we take care of the rest of the world :) There are only two other concerns after opening the account etc. would the text messages be reverse charge to our phones? And would we be getting texts every 30 minutes or just one once the error occurs? Thanks, Jason. -----Original Message----- From: Richard Leyton [mailto:user-787ca786c598@xymon.invalid] Sent: 22 September 2006 14:09 To: user-ae9b8668bcde@xymon.invalid Subject: Re: [hobbit] SMS alerts Yes - a lot of success. We're actually using a few companies to deliver SMS's and other content (it's a core service for the client I support). The hobbit SMS alerts we send are just utilising the same service - I've written a simple wrapper script which takes the various environment variables, and sends out an SMS to either a group of folk (eg 'ADMINS'), or an individual (eg. 'MGMT' for combo alerts). The actual mechanism is an HTTP GET (so wget does the job nicely), with our reference information, to our SMS provider. I understand the API also results in a confirmation in some situations, but I've not incorporated that as it currently is tied into the customers systems. I don't know off the top of my head who the SMS companies are, but could perhaps find out for you if you're interested. I'm in the UK, but I think they have an international presence. In years gone by (when I was using BB) I found some 'free' SMS companies, but that was about as good as a chocolate fire guard. I might be able to tidy up the script and push it out for others to use in due course. Let me know if there's any interest, although it's nothing particular fancy. r. -- Richard Leyton - user-787ca786c598@xymon.invalid http://www.leyton.org On 22 Sep 2006, at 12:30, Jones, Jason ((Altrincham)) wrote:Hi all, Anyone had any success with sending out SMS alerts from hobbit? If so could you let me know what methods you used and whether we need to purchase any software to do this? Reverse charge is acceptable Thanks, Jason.This email has been scanned for all viruses by the MessageLabs service. This email has been scanned for all viruses by the MessageLabs service. ________________________________________________________________________
- --
Rob Munsch Solutions For Progress IT www.solutionsforprogress.com -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2.2 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFFFDtZBvBcJFK6xYURAsSiAJ9/VCzssIMS3zHsUJsDcT/YV5rx9gCdEiWP t7KrCTy2KsDzr0g6lP98ato= =qi7n -----END PGP SIGNATURE-----
list T.J. Yang
Thanks for your comment, I don't have experience of using CA. But if I have chance to review this product, I know where to look for problem ;) Regards tj
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From: "Ralph Mitchell" <user-00a5e44c48c0@xymon.invalid> Reply-To: user-ae9b8668bcde@xymon.invalid To: user-ae9b8668bcde@xymon.invalid Subject: Re: [hobbit] Informal survey about commercial support for Hobbit Date: Fri, 22 Sep 2006 06:01:06 -0500 On 9/22/06, T.J. Yang <user-8e841282cda5@xymon.invalid> wrote:I really like to see how Hobbit compare to Tivoli,CA .. enterprise class systems. Management would like to see unbiased review of monitoring systems.Well, I can't really give you an unbiased view of CA, but I can tell you that as of the last time I looked (about 2 years ago), Unicenter's Web Monitoring Option (WMO) sucked big time. I wrote up a long email rant fairly recently for a co-worker, which I won't repeat here, but just to hit some highlights: o The WMO agent crashes if you "click the icons too fast" - that's actual word-for-word from CA themselves. o If any checks are disabled, they automatically get re-enabled when the agent starts up. See above point... o The reports show up on the Event Console with the nodename of the machine running the check, *not* the nodename with the problem. o The checks are written in a sort of XML format, and the builtin editor is nasty. o The check can execute an external program, but there's no way to pick up any output from it. I needed that, obviously... OK, I'll stop there before my blood pressure gets any higher. The above was enough justification for my manager to scrap the "switch from Big Brother to WMO at all costs" plan. So I'm still happily banging out Bourne shell scripts that use curl to grab web pages, with the reports being delivered to Hobbit. Ralph Mitchell
list Kevin
I have used, and currently am using the entire CA suite where I work. While it is capable of many things, it is STUNNINGLY complicated and requires an army of people to maintain and a mountain of top level hardware to run on. In addition, it requires so many agents to be installed on the monitored hosts that it can be it's own worst enemy. We actually discovered on one of our hosts that 70% of cpu and 85% of memory were being used up by the agents! Also, the price for software and associated licenses from Microsoft is so high that it is beyond the financial means of most small to medium sized companies! By contrast, Hobbit is easy to setup, quite simple to maintain, and can easily run on a piece of junk without any problem. In addition, the agents associated with it are virtually invisible with respect to system resources....and the price is quite attractive as well!! K
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T.J. Yang wrote:Thanks for your comment, I don't have experience of using CA. But if I have chance to review this product, I know where to look for problem ;) Regards tjFrom: "Ralph Mitchell" <user-00a5e44c48c0@xymon.invalid> Reply-To: user-ae9b8668bcde@xymon.invalid To: user-ae9b8668bcde@xymon.invalid Subject: Re: [hobbit] Informal survey about commercial support for Hobbit Date: Fri, 22 Sep 2006 06:01:06 -0500 On 9/22/06, T.J. Yang <user-8e841282cda5@xymon.invalid> wrote:I really like to see how Hobbit compare to Tivoli,CA .. enterprise class systems. Management would like to see unbiased review of monitoring systems.Well, I can't really give you an unbiased view of CA, but I can tell you that as of the last time I looked (about 2 years ago), Unicenter's Web Monitoring Option (WMO) sucked big time. I wrote up a long email rant fairly recently for a co-worker, which I won't repeat here, but just to hit some highlights: o The WMO agent crashes if you "click the icons too fast" - that's actual word-for-word from CA themselves. o If any checks are disabled, they automatically get re-enabled when the agent starts up. See above point... o The reports show up on the Event Console with the nodename of the machine running the check, *not* the nodename with the problem. o The checks are written in a sort of XML format, and the builtin editor is nasty. o The check can execute an external program, but there's no way to pick up any output from it. I needed that, obviously... OK, I'll stop there before my blood pressure gets any higher. The above was enough justification for my manager to scrap the "switch from Big Brother to WMO at all costs" plan. So I'm still happily banging out Bourne shell scripts that use curl to grab web pages, with the reports being delivered to Hobbit. Ralph Mitchell
list Al Jeffcoat
Hello All, I'm trying to create a custom script/graph that graphs some data from a mssql server. I've got the service (order_gen) and page showing up in hobbit, with the following output: Sun Nov 5 22:18:50 EST 2006 There are currently 19 requests in the ORDER GENERATION queue order_gen:19 Status unchanged in 9 hours, 17 minutes Status message received from 172.31.22.50 <http://hobbit/hobbit-cgi/hobbitgraph.sh?host=srv607sql&service=ncv:orde r_gen&graph_width=576&graph_height=120&disp=srv607sql&nostale&color=gree n&action=menu> <http://hobbit/hobbit-cgi/hobbitgraph.sh?host=srv607sql&service=ncv:orde r_gen&graph_width=576&graph_height=120&disp=srv607sql&nostale&color=gree n&graph=hourly&action=selzoom> I've defined the following in hobbitserver.cfg: TEST2RRD="......,order_gen=ncv" . . . NCV_order_gen="order_gen:GAUGE" . . GRAPHS="......,order_gen" It's creating an RRD under the hostname called order_gen.rrd. While trying to figure out why there is no graph coming up for this, I ran "rrdtool dump order_gen.rrd". Here's what's coming out: <ds> <name> ordergen </name> <type> DERIVE </type> I've search high and low on the hobbit archives looking for a similar situation, and can't find it, even though I thought I had seen it while originally working on these scripts on Friday. Can someone help me with the next steps on this? I'm not sure where to look next. This is my first custom graph, and it was a fun adventure in diving into how some things work in hobbit. After some trial and error, I've got 4 graphs working that are doing the same thing, which is trending different information from our main clinical app into hobbit for management perusal. This is the only one that's "out of order". TIA, Al This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. If you are not the intended recipient, any review, use, or distribution of this e-mail message and any attached files is strictly prohibited. This communication may contain material protected by Federal privacy regulations, attorney-client work product, or other privileges. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original message. To reply to our email administrator directly, send an email to: user-ecde3bbc361d@xymon.invalid . If this e-mail message concerns a contract matter, be advised that no employee or agent is authorized to conclude any binding agreement on behalf of Orlando Regional Healthcare by e-mail without express written confirmation by an officer of the corporation. Any views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of Orlando Regional Healthcare.
list Dan Vande More
You gave us the first part of rrd dump, but you should also check to see whether rrd has any data in it. Is the graph's png showing up, but showing NaN? Is the graph not showing up at all? It sounds silly, but try putting spaces in your output so it looks like this: order_gen : 19 It seems like I've had that issue before too. I have about 25 extra tests I'm doing, and I use spaces in all of them.
▸
On 11/5/06, Jeffcoat, Al <user-eca780a472ed@xymon.invalid> wrote:
Hello All,
I'm trying to create a custom script/graph that graphs some data from a
mssql server. I've got the service (order_gen) and page showing up in
hobbit, with the following output:
*Sun Nov 5 22:18:50 EST 2006*
There are currently 19 requests in the *ORDER GENERATION* queue
order_gen:19
Status unchanged in 9 hours, 17 minutes
Status message received from 172.31.22.50
[image: hobbit graph ncv:order_gen]<http://hobbit/hobbit-cgi/hobbitgraph.sh?host=srv607sql&service=ncv:order_gen&graph_width=576&graph_height=120&disp=srv607sql&nostale&color=green&action=menu>; [image: Zoom graph]<http://hobbit/hobbit-cgi/hobbitgraph.sh?host=srv607sql&service=ncv:order_gen&graph_width=576&graph_height=120&disp=srv607sql&nostale&color=green&graph=hourly&action=selzoom>;
▸
I've defined the following in hobbitserver.cfg:
TEST2RRD="……,order_gen=ncv"
.
.
.
NCV_order_gen="order_gen:GAUGE"
.
.
GRAPHS="……,order_gen"
It's creating an RRD under the hostname called order_gen.rrd. While
trying to figure out why there is no graph coming up for this, I ran
"rrdtool dump order_gen.rrd". Here's what's coming out:
<ds>
<name> ordergen </name>
<type> DERIVE </type>
I've search high and low on the hobbit archives looking for a similar
situation, and can't find it, even though I thought I had seen it while
originally working on these scripts on Friday. Can someone help me with the
next steps on this? I'm not sure where to look next. This is my first
custom graph, and it was a fun adventure in diving into how some things work
in hobbit. After some trial and error, I've got 4 graphs working that are
doing the same thing, which is trending different information from our main
clinical app into hobbit for management perusal. This is the only one
that's "out of order".
TIA,
Al
This e-mail message and any attached files are confidential and are
intended solely for the use of the addressee(s) named above. If you are not
the intended recipient, any review, use, or distribution of this e-mail
message and any attached files is strictly prohibited. This communication
may contain material protected by Federal privacy regulations,
attorney-client work product, or other privileges. If you have received this
confidential communication in error, please notify the sender immediately by
reply e-mail message and permanently delete the original message. To reply
to our email administrator directly, send an email to:
user-ecde3bbc361d@xymon.invalid . If this e-mail message concerns a
contract matter, be advised that no employee or agent is authorized to
conclude any binding agreement on behalf of Orlando Regional Healthcare by
e-mail without express written confirmation by an officer of the
corporation. Any views or opinions presented in this e-mail are solely those
of the author and do not necessarily represent those of Orlando Regional
Healthcare.
list Matthew Davis
On 11/5/06, Jeffcoat, Al <user-eca780a472ed@xymon.invalid> wrote:
order_gen:19
<snip>
<ds>
<name> ordergen </name>
<type> DERIVE </type>That looks suspecious to me. As well as Dan Vande More's suggestion, I believe the _ is being stripped before going into your .rrd. -- Matthew Davis http://familycampground.org/matthew/
list Jason Altrincham Jones
Hi guys, I'm curious, I have recently opened an account allowing me to E-mail user-365238f2156b@xymon.invalid and have trialled the FORMAT=sms tag but this only sends the subject (i.e. Hobbit [123456] foo-bar.gba.mentorg.com:cpu CRITICAL (RED)) is there anyway to include more info with the alerts so that instead of just the subject it sends the subject and say the CPU %? Or am I going to have to script it myself? Also is there a way to ack/disable alerts by replying to the SMS? (the service we're using claims to be 2 way). Thanks for any help, Jason.
list Al Jeffcoat
I'll give that a shot. I had spaces in the output originally, and it wasn't working, so I took them out, and the other three graphs started working. One didn't work, and the DS name was missing an underscore, but it was a GAUGE type rrd, all I needed to do to fix it was to remove the underscore from the hobbitgraph.cfg file. Al Al Jeffcoat eServer Certified Specialist - pSeries Administration and Support for AIX 5L v5.2 Enterprise SAN and Storage Administrator System Programmer III (321)843-1051 user-eca780a472ed@xymon.invalid (UPDATED)
▸
From: Dan Vande More [mailto:user-f3c4c62d9d50@xymon.invalid]
Sent: Sunday, November 05, 2006 10:49 PM
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] Custom Graph Problem
You gave us the first part of rrd dump, but you should also check to see
whether rrd has any data in it. Is the graph's png showing up, but
showing NaN? Is the graph not showing up at all?
It sounds silly, but try putting spaces in your output so it looks like
this:
order_gen : 19
It seems like I've had that issue before too. I have about 25 extra
tests I'm doing, and I use spaces in all of them.
On 11/5/06, Jeffcoat, Al <user-eca780a472ed@xymon.invalid> wrote:
Hello All,
I'm trying to create a custom script/graph that graphs some data from a
mssql server. I've got the service (order_gen) and page showing up in
hobbit, with the following output:
Sun Nov 5 22:18:50 EST 2006
There are currently 19 requests in the ORDER GENERATION queue
order_gen:19
Status unchanged in 9 hours, 17 minutes
Status message received from 172.31.22.50
hobbit graph ncv:order_gen <http://hobbit/hobbit-cgi/hobbitgraph.sh?host=srv607sql&service=ncv:orde r_gen&graph_width=576&graph_height=120&disp=srv607sql&nostale&color=gree n&action=menu> Zoom graph
▸
<http://hobbit/hobbit-cgi/hobbitgraph.sh?host=srv607sql&service=ncv:orde r_gen&graph_width=576&graph_height=120&disp=srv607sql&nostale&color=gree n&graph=hourly&action=selzoom> I've defined the following in hobbitserver.cfg: TEST2RRD="......,order_gen=ncv" . . . NCV_order_gen="order_gen:GAUGE" . . GRAPHS="......,order_gen" It's creating an RRD under the hostname called order_gen.rrd. While trying to figure out why there is no graph coming up for this, I ran "rrdtool dump order_gen.rrd". Here's what's coming out: <ds> <name> ordergen </name> <type> DERIVE </type> I've search high and low on the hobbit archives looking for a similar situation, and can't find it, even though I thought I had seen it while originally working on these scripts on Friday. Can someone help me with the next steps on this? I'm not sure where to look next. This is my first custom graph, and it was a fun adventure in diving into how some things work in hobbit. After some trial and error, I've got 4 graphs working that are doing the same thing, which is trending different information from our main clinical app into hobbit for management perusal. This is the only one that's "out of order". TIA, Al This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. If you are not the intended recipient, any review, use, or distribution of this e-mail message and any attached files is strictly prohibited. This communication may contain material protected by Federal privacy regulations, attorney-client work product, or other privileges. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original message. To reply to our email administrator directly, send an email to: user-ecde3bbc361d@xymon.invalid . If this e-mail message concerns a contract matter, be advised that no employee or agent is authorized to conclude any binding agreement on behalf of Orlando Regional Healthcare by e-mail without express written confirmation by an officer of the corporation. Any views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of Orlando Regional Healthcare. This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. If you are not the intended recipient, any review, use, or distribution of this e-mail message and any attached files is strictly prohibited. This communication may contain material protected by Federal privacy regulations, attorney-client work product, or other privileges. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original message. To reply to our email administrator directly, send an email to: user-ecde3bbc361d@xymon.invalid . If this e-mail message concerns a contract matter, be advised that no employee or agent is authorized to conclude any binding agreement on behalf of Orlando Regional Healthcare by e-mail without express written confirmation by an officer of the corporation. Any views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of Orlando Regional Healthcare.
list Al Jeffcoat
Thanks Dan, I'm assuming that the following lines under database means that it has not received data for that time entry. <!-- 2006-11-06 11:35:00 EST / 1162830900 --> <row><v> NaN </v></row> There is no graph being shown on the hobbit web page for this service test. I'm still curious why the graph type is DERIVE instead of GAUGE, which is defined in hobbitserver.cfg. I added spaces between the DS name and the value, removed the .rrd, and let it regenerate, however, it's still a type DERIVE rrd. Is the correct thing spaces or no spaces on the status page? The ones that are working have no spaces between the DS name and value pair. They weren't working until I removed the spaces. If I manually create the rrd with rrdtool create, I'm wondering if it will start working, it just seems that the creation of the rrd is broken. Al
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From: Dan Vande More [mailto:user-f3c4c62d9d50@xymon.invalid] Sent: Sunday, November 05, 2006 10:49 PM To: user-ae9b8668bcde@xymon.invalid Subject: Re: [hobbit] Custom Graph Problem You gave us the first part of rrd dump, but you should also check to see whether rrd has any data in it. Is the graph's png showing up, but showing NaN? Is the graph not showing up at all? It sounds silly, but try putting spaces in your output so it looks like this: order_gen : 19 It seems like I've had that issue before too. I have about 25 extra tests I'm doing, and I use spaces in all of them. On 11/5/06, Jeffcoat, Al <user-eca780a472ed@xymon.invalid> wrote: Hello All, I'm trying to create a custom script/graph that graphs some data from a mssql server. I've got the service (order_gen) and page showing up in hobbit, with the following output: Sun Nov 5 22:18:50 EST 2006 There are currently 19 requests in the ORDER GENERATION queue order_gen:19 Status unchanged in 9 hours, 17 minutes Status message received from 172.31.22.50 hobbit graph ncv:order_gen <http://hobbit/hobbit-cgi/hobbitgraph.sh?host=srv607sql&service=ncv:orde r_gen&graph_width=576&graph_height=120&disp=srv607sql&nostale&color=gree n&action=menu> Zoom graph <http://hobbit/hobbit-cgi/hobbitgraph.sh?host=srv607sql&service=ncv:orde r_gen&graph_width=576&graph_height=120&disp=srv607sql&nostale&color=gree n&graph=hourly&action=selzoom> I've defined the following in hobbitserver.cfg: TEST2RRD="......,order_gen=ncv" . . . NCV_order_gen="order_gen:GAUGE" . . GRAPHS="......,order_gen" It's creating an RRD under the hostname called order_gen.rrd. While trying to figure out why there is no graph coming up for this, I ran "rrdtool dump order_gen.rrd". Here's what's coming out: <ds> <name> ordergen </name> <type> DERIVE </type> I've search high and low on the hobbit archives looking for a similar situation, and can't find it, even though I thought I had seen it while originally working on these scripts on Friday. Can someone help me with the next steps on this? I'm not sure where to look next. This is my first custom graph, and it was a fun adventure in diving into how some things work in hobbit. After some trial and error, I've got 4 graphs working that are doing the same thing, which is trending different information from our main clinical app into hobbit for management perusal. This is the only one that's "out of order". TIA, Al This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. If you are not the intended recipient, any review, use, or distribution of this e-mail message and any attached files is strictly prohibited. This communication may contain material protected by Federal privacy regulations, attorney-client work product, or other privileges. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original message. To reply to our email administrator directly, send an email to: user-ecde3bbc361d@xymon.invalid . If this e-mail message concerns a contract matter, be advised that no employee or agent is authorized to conclude any binding agreement on behalf of Orlando Regional Healthcare by e-mail without express written confirmation by an officer of the corporation. Any views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of Orlando Regional Healthcare. This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. If you are not the intended recipient, any review, use, or distribution of this e-mail message and any attached files is strictly prohibited. This communication may contain material protected by Federal privacy regulations, attorney-client work product, or other privileges. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original message. To reply to our email administrator directly, send an email to: user-ecde3bbc361d@xymon.invalid . If this e-mail message concerns a contract matter, be advised that no employee or agent is authorized to conclude any binding agreement on behalf of Orlando Regional Healthcare by e-mail without express written confirmation by an officer of the corporation. Any views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of Orlando Regional Healthcare.
list Michael A. Price
Hello,
Has anyone come across any easy SMS alerting scripts and free services
to dial out to them to send the SMS alerts.
thanks, michael
--
Michael A. Price
Performance Network Engineering
NASA/GSFC Code 440.8/LMB
Greenbelt, Maryland 20770
Phone: XXX-XXX-XXXX
Cell: XXX-XXX-XXXX
e-mail: user-2a9e3c790857@xymon.invalid
list Jarrod Hodder
Hello,
I am trying to get a custom message sent from Hobbit via sms.
All I want is the hostname with a short message sent after it.
So far I have
#!/bin/bash
echo "${BBHOSTNAME:0:160} cpu is red" | gnokii --sendsms 1234567890
I am using gnokii as the gate way.
I think my variable is what is causing the problem, can someone see
where I have gorn wrong?
Jarrod Hodder
Paradigm Management Group
110 Livingston Avenue
Kambah, ACT 2902
1300 735 370
user-11207c576d6b@xymon.invalid
list Galen Johnson
try:
echo "${BBHOSTNAME}:0:160 cpu is red" | gnokii --sendsms 1234567890
From: Jarrod Hodder [mailto:user-ee4213dc04dd@xymon.invalid]
Sent: Thursday, March 19, 2009 12:18 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] SMS Alerts
Hello,
I am trying to get a custom message sent from Hobbit via sms.
All I want is the hostname with a short message sent after it.
So far I have
#!/bin/bash
echo "${BBHOSTNAME:0:160} cpu is red" | gnokii --sendsms 1234567890
I am using gnokii as the gate way.
I think my variable is what is causing the problem, can someone see where I have gorn wrong?
Jarrod Hodder
Paradigm Management Group
110 Livingston Avenue
Kambah, ACT 2902
1300 735 370
user-11207c576d6b@xymon.invalid
list D. - Gdi/snb Kip
Your suggestion indicates you do not understand what he was trying to do :) He was trying to cut the hostname short, by having a maximum of 160 characters. http://tldp.org/LDP/abs/html/string-manipulation.html (see the section Substring Extraction) It is a feature for BASH shells, but maybe some modern Bourne shells have it as well (I know I used it on some modern HP/UX with their standard /bin/sh) So putting the :0:160 outside the brackets would not yield the desired result. On the other hand, hostnames rarely go that long, so cutting it short seems quite useless. I am not familiar with gnokii, but does it actually take a message from stdin? Or does it normally use a 'gnokii --sendsms <number> <message>' format? Otherwise, I don't see anything wrong with your syntax.
▸
Van: Galen Johnson [mailto:user-87f955643e3d@xymon.invalid]
Verzonden: donderdag 19 maart 2009 7:53
Aan: user-ae9b8668bcde@xymon.invalid
Onderwerp: [hobbit] RE: SMS Alerts
try:
echo "${BBHOSTNAME}:0:160 cpu is red" | gnokii --sendsms 1234567890
From: Jarrod Hodder [mailto:user-ee4213dc04dd@xymon.invalid]
Sent: Thursday, March 19, 2009 12:18 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] SMS Alerts
Hello,
I am trying to get a custom message sent from Hobbit via sms.
All I want is the hostname with a short message sent after it.
So far I have
#!/bin/bash
echo "${BBHOSTNAME:0:160} cpu is red" | gnokii --sendsms 1234567890
I am using gnokii as the gate way.
I think my variable is what is causing the problem, can someone see
where I have gorn wrong?
Jarrod Hodder
Paradigm Management Group
110 Livingston Avenue
Kambah, ACT 2902
1300 735 370
user-11207c576d6b@xymon.invalid
list Tom Kauffman
Here's what I do -
# cut the message down to 150 characters (allows spatch room for
# a security code on echelon pages
TEXT=`echo "${BBALPHAMSG}" | grep "&red"`
TEXTP=`echo "!BB ! - ${BBHOSTSVC} [${ACKCODE}] $FIXED- ${TEXT}" | paste -sd" " | cut -c 1-150`
The grep for &red pulls out only the lines in alphamsg that have a 'red' indicator - for tests like procs or oratab that have multiple lines. The "!BB!" is a holdover; I don't remember why we did it. "FIXED" will be null ("") or "FIXED" depending on the $RECOVERED value - and the entire message gets cut to the first 150 characters (our current paging package puts in it's own acknowledgement code at the start of the message). The paste -sd" " converts the newlines into spaces before the cut process.
HTH
Tom
▸
From: Jarrod Hodder [mailto:user-ee4213dc04dd@xymon.invalid]
Sent: Thursday, March 19, 2009 12:18 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] SMS Alerts
Hello,
I am trying to get a custom message sent from Hobbit via sms.
All I want is the hostname with a short message sent after it.
So far I have
#!/bin/bash
echo "${BBHOSTNAME:0:160} cpu is red" | gnokii --sendsms 1234567890
I am using gnokii as the gate way.
I think my variable is what is causing the problem, can someone see where I have gorn wrong?
Jarrod Hodder
Paradigm Management Group
110 Livingston Avenue
Kambah, ACT 2902
1300 735 370
user-11207c576d6b@xymon.invalid
CONFIDENTIALITY NOTICE: This email and any attachments are for the
exclusive and confidential use of the intended recipient. If you are not
the intended recipient, please do not read, distribute or take action in
reliance upon this message. If you have received this in error, please
notify us immediately by return email and promptly delete this message
and its attachments from your computer system. We do not waive
attorney-client or work product privilege by the transmission of this
message.
list Galen Johnson
You are correct. I never program bash scripts. I have always used bourne only to ensure the script will run on any server I put it on without going through hoops (just how I was raised). Most modern shells have a Bourne-shell mode when called as /bin/sh. Many modern linux distros have sh either hardlinked or symlinked to bash. Didn't realize you could do string manipulation like that (I usually just pipe to cut) =G=
▸
From: Kip, D. - GDI/SNB [mailto:user-a81387f605a8@xymon.invalid] Sent: Thursday, March 19, 2009 6:43 AM To: user-ae9b8668bcde@xymon.invalid Subject: RE: [hobbit] RE: SMS Alerts Your suggestion indicates you do not understand what he was trying to do :) He was trying to cut the hostname short, by having a maximum of 160 characters. http://tldp.org/LDP/abs/html/string-manipulation.html (see the section Substring Extraction) It is a feature for BASH shells, but maybe some modern Bourne shells have it as well (I know I used it on some modern HP/UX with their standard /bin/sh) So putting the :0:160 outside the brackets would not yield the desired result. On the other hand, hostnames rarely go that long, so cutting it short seems quite useless. I am not familiar with gnokii, but does it actually take a message from stdin? Or does it normally use a 'gnokii --sendsms <number> <message>' format? Otherwise, I don't see anything wrong with your syntax. Van: Galen Johnson [mailto:user-87f955643e3d@xymon.invalid] Verzonden: donderdag 19 maart 2009 7:53 Aan: user-ae9b8668bcde@xymon.invalid Onderwerp: [hobbit] RE: SMS Alerts try: echo "${BBHOSTNAME}:0:160 cpu is red" | gnokii --sendsms 1234567890 From: Jarrod Hodder [mailto:user-ee4213dc04dd@xymon.invalid] Sent: Thursday, March 19, 2009 12:18 AM To: user-ae9b8668bcde@xymon.invalid Subject: [hobbit] SMS Alerts Hello, I am trying to get a custom message sent from Hobbit via sms. All I want is the hostname with a short message sent after it. So far I have #!/bin/bash echo "${BBHOSTNAME:0:160} cpu is red" | gnokii --sendsms 1234567890 I am using gnokii as the gate way. I think my variable is what is causing the problem, can someone see where I have gorn wrong? Jarrod Hodder Paradigm Management Group 110 Livingston Avenue Kambah, ACT 2902 1300 735 370 user-11207c576d6b@xymon.invalid
list Gé Janssen
Jarod,
I don't see where your problem is:
This is my alert script rule
HOST=home.nouwen.name SERVICE=*
SCRIPT /usr/local/bin/sendsmshobbit.sh 3123456789 REPEAT=1h TIME=*:1000:2200 COLOR=red FORMAT=sms
The script contains:
#!/bin/sh
#set -vx #debug on:: #echo "/usr/local/bin/sendsms $RCPT $BBALPHAMSG $ACKCODE" >> /tmp/smsd.log
/usr/local/bin/sendsms $RCPT "$BBALPHAMSG $ACKCODE"
/usr/local/bin/sendsms is the binary from smsd.
The message is then formatted as:
(see the debug rule)
/usr/local/bin/sendsms 342384723 *home.nouwen.name:conn red [512857 512857*
this is allways smaller then 160 chars, so......
Gé
▸
Jarrod Hodder wrote:
Hello,
I am trying to get a custom message sent from Hobbit via sms.
All I want is the hostname with a short message sent after it.
So far I have
#!/bin/bash
echo "${BBHOSTNAME:0:160} cpu is red" | gnokii --sendsms 1234567890
I am using gnokii as the gate way.
I think my variable is what is causing the problem, can someone see where I have gorn wrong?
*Jarrod Hodder*
*_ _*
Paradigm Management Group
110 Livingston Avenue
Kambah, ACT 2902
1300 735 370
user-11207c576d6b@xymon.invalid
list Sofronie Emil
Hello, I just enable the SMS alerts for a SERVICE but seems that something it's not ok because I get the alert even when the SERVICE it's GREEN. If I add the option REPEAT=5m I get the SMS every 5 minutes even if the services it's ok. SCRIPT /home/xymon/server/bin/sms/sms.sh SERVICE=instance_demo COLOR=red or SCRIPT /home/xymon/server/bin/sms/sms.sh SERVICE=instance_demo COLOR=red REPEAT=5m I was not able to use $RCPT "$BBALPHAMSG" inside the script /home/xymon/server/bin/sms/sms.sh. Seems that the these variables has not been exported at the run time. ./sendsms.sh $RCPT "$BBALPHAMSG" . The email alert it's working properly for the same service. MAIL user-f2c7a3ad4bd5@xymon.invalid SERVICE=instance_demo REPEAT=1m RECOVERED Thanks Constantin
list Deepak Deore
Hi, I am monitoring a size of a file and have created custom graph. NCV value is "data file size: 4500" which is 4500 MB. On graph I have mentioned Y axis as size (MB). Graph is working fine. But Y axis is coming like 4.0 k, 4.1 k, 4.2 k etc. which is not looking good. How do I change the Y axis to full value instead of "k" Or is there any good idea where I can create graph of file size which has no limit. Here the condition is not like disk graph where we know the limit of disk so we can set it in percentage.
list Henrik Størner
▸
Den 20.06.2013 13:28, deepak deore skrev:
Hi, I am monitoring a size of a file and have created custom graph. NCV value is "data file size: 4500" which is 4500 MB. On graph I have mentioned Y axis as size (MB). Graph is working fine. But Y axis is coming like 4.0 k, 4.1 k, 4.2 k etc. which is not looking good. How do I change the Y axis to full value instead of "k"
It's really an rrdtool issue, since that is what Xymon uses to generate the graphs. So you should look at the "rrdgraph" man-page for options that you can add to the graphs.cfg entry to do what you want. A quick look here points to something like "-X 0" as the solution; you just add this on a separate line inside the definition for your graph. Regards, Henrik
list Deepak Deore
I changed NSV output from MB to bytes and which is showing correctly now but no human readable format but anyways graph is showing in human readable. "data file size: 4500" - previous "data file size: 4718592000" - current
▸
On Thu, Jun 20, 2013 at 5:36 PM, <user-ce4a2c883f75@xymon.invalid> wrote:
Den 20.06.2013 13:28, deepak deore skrev: Hi,I am monitoring a size of a file and have created custom graph. NCV value is "data file size: 4500" which is 4500 MB. On graph I have mentioned Y axis as size (MB). Graph is working fine. But Y axis is coming like 4.0 k, 4.1 k, 4.2 k etc. which is not looking good. How do I change the Y axis to full value instead of "k"It's really an rrdtool issue, since that is what Xymon uses to generate the graphs. So you should look at the "rrdgraph" man-page for options that you can add to the graphs.cfg entry to do what you want. A quick look here points to something like "-X 0" as the solution; you just add this on a separate line inside the definition for your graph. Regards, Henrik ______________________________**
Xymon at xymon.com<
list Deepak Deore
I have setup the graph which is showing no data. The output contains NCV value and some detailed output after that, how rrd will get the data from NCV value only and ignore other output?
list Deepak Deore
anyone has any pointers ?
▸
On Mon, Jun 24, 2013 at 5:52 PM, deepak deore <user-7b03b2a1ee70@xymon.invalid>wrote:
I have setup the graph which is showing no data. The output contains NCV value and some detailed output after that, how rrd will get the data from NCV value only and ignore other output?
list Jeremy Laidman
▸
On Mon, Jun 24, 2013 at 5:52 PM, deepak deore <user-7b03b2a1ee70@xymon.invalid>wrote:
I have setup the graph which is showing no data. The output contains NCVvalue and some detailed output after that, how rrd will get the data from NCV value only and ignore other output?
Is the detailed output on the lines following the NCV data, or on the same lines? Can you show an example? J
list Deepak Deore
Here is sample output: - Total users connected: 0 username | current_process | duration | last_login_time | total_processes ---------+---------+--------------+-----------+--------------- (0 rows)
list Jeremy Laidman
So you only want to graph the "Total users connected" value, is that right?
▸
On 26 June 2013 18:32, deepak deore <user-7b03b2a1ee70@xymon.invalid> wrote:
Here is sample output: - Total users connected: 0 username | current_process | duration | last_login_time | total_processes ---------+---------+--------------+-----------+--------------- (0 rows)
list Deepak Deore
Forgot to add xymon at xymon.com. On Thu, Jun 27, 2013 at 12:52 PM, deepak deore <user-7b03b2a1ee70@xymon.invalid>wrote:
Thats right. I want to ignore the other output, it is just for the user's information when he check from browser. On Wed, Jun 26, 2013 at 11:42 PM, Jeremy Laidman <user-71895fb2e44c@xymon.invalid
▸
wrote:So you only want to graph the "Total users connected" value, is that right? On 26 June 2013 18:32, deepak deore <user-7b03b2a1ee70@xymon.invalid> wrote:Here is sample output: - Total users connected: 0 username | current_process | duration | last_login_time | total_processes ---------+---------+--------------+-----------+--------------- (0 rows)
list Jeremy Laidman
▸
On 28 June 2013 01:16, deepak deore <user-7b03b2a1ee70@xymon.invalid> wrote:
Thats right. I want to ignore the other output, it is just for the user's information when he check from browser.
As soon as Xymon finds a line that doesn't match the NCV format, it stops
looking in that message.
You also have the option of sending the NCV values in a "data" message, and
leave the "status" message only showing the text for humans to read.
J
list Deepak Deore
I couldn't find how to send the values in "data" message, could you please tell how to do that ? On Fri, Jun 28, 2013 at 10:17 AM, Jeremy Laidman
▸
<user-71895fb2e44c@xymon.invalid>wrote:
On 28 June 2013 01:16, deepak deore <user-7b03b2a1ee70@xymon.invalid> wrote:Thats right. I want to ignore the other output, it is just for the user's information when he check from browser.As soon as Xymon finds a line that doesn't match the NCV format, it stops looking in that message. You also have the option of sending the NCV values in a "data" message, and leave the "status" message only showing the text for humans to read. J
list Jeremy Laidman
Have a look at the last section of the custom graphs doco, about trends messages. http://www.xymon.com/xymon/help/howtograph.html
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On Jun 28, 2013 9:08 PM, "deepak deore" <user-7b03b2a1ee70@xymon.invalid> wrote:
I couldn't find how to send the values in "data" message, could you please tell how to do that ?
On Fri, Jun 28, 2013 at 10:17 AM, Jeremy Laidman <user-71895fb2e44c@xymon.invalid▸
wrote:On 28 June 2013 01:16, deepak deore <user-7b03b2a1ee70@xymon.invalid> wrote:Thats right. I want to ignore the other output, it is just for the user's information when he check from browser.As soon as Xymon finds a line that doesn't match the NCV format, it stops looking in that message. You also have the option of sending the NCV values in a "data" message, and leave the "status" message only showing the text for humans to read. J