Hi there
Is this already in Hobbit, or is it still on the drawing board ?
That is the availability to let NOC acknowledge, without getting any emails with code in it ?
Regards
Siggi
-----Original Message-----
From: Henrik Storner [mailto:user-ce4a2c883f75@xymon.invalid]
Sent: 25. janúar 2005 06:36
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] Alert Acknowledgment Codes
In <user-f81b191abbfc@xymon.invalid> Daniel J McDonald <user-290ce4e24e19@xymon.invalid> writes:
On Mon, 2005-01-24 at 17:07 -0700, Charles Jones wrote:
Would it be possible, when the status of something goes Red, to have the
code printed somewhere on the status page, so that one could use the
"Acknowledge alert" option and copy/paste it in, rather than having to
get the incident code from email/pager? If we wanted to be really
spiffy the acknowledge alert could even have a dropdown/list of current
alerts so you wouldn't even have to type it :)
Then you wouldn't know that the person who was supposed to be notified
really was... Making them copy it off a pager is a cheap "2-factor"
authentication....
Exactly. But I understand Charles' question, because I've been wanting
to do something like that.
Our monitoring is handled by a NOC manned 24x7, and when an alert
pops up on the Hobbit NK view they raise a trouble-ticket in some
other system. The NOC people dont get an e-mail or pager alert, but it
would still be nice if they could acknowledge "yes, a TT has been
raised about this" to get the problem off their monitor. So I will
probably implement some way of putting an "acknowledge" function on
the webpages - this would have to be protected with some sort of
access control, obviously.
Henrik