email alert oddity
list Manny Cortes
Hello all, Here's a mystery for you. We have an alert rule set up to alert a group of recipients of a "red" condition and, when the condition is relieved, to send a "recovered" email. a couple of days ago we noticed that we received the initial "red" email but no recovered email. alert and recovery emails went out for this exact same test before and after this one incident. We looked in notifications log in /var/log/hobbit and didn't even see that an alert email was attempted. Also, shortly after the "red" alert was issued, the test timed out and went purple. Although this is not unusual, I believe we usually get a "recovered" email when it recovers from a "purple" condition as well. Again, it doesn't appear to be a problem any longer, but it's bugging me that we can't figure out what caused this problem. Any ideas where to look for clues? Thanks, Manny This e-mail message and any attached files are confidential and are intended solely for the use of the addressee(s) named above. If you are not the intended recipient, any review, use, or distribution of this e-mail message and any attached files is strictly prohibited. This communication may contain material protected by Federal privacy regulations, attorney-client work product, or other privileges. If you have received this confidential communication in error, please notify the sender immediately by reply e-mail message and permanently delete the original message. To reply to our email administrator directly, send an email to: user-ecde3bbc361d@xymon.invalid . If this e-mail message concerns a contract matter, be advised that no employee or agent is authorized to conclude any binding agreement on behalf of Orlando Regional Healthcare by e-mail without express written confirmation by an officer of the corporation. Any views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of Orlando Regional Healthcare.
list Greg L Hubbard
Could the alert have changed from red to yellow? "Recovered" does not mean "does not pass my alert rule."
▸
From: Cortes, Manny [mailto:user-4d8222bd9f10@xymon.invalid]
Sent: Monday, December 10, 2007 8:39 PM
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] email alert oddity
Hello all,
Here's a mystery for you. We have an alert rule set up to alert
a group of recipients of a "red" condition and, when the condition is
relieved, to send a "recovered" email. a couple of days ago we noticed
that we received the initial "red" email but no recovered email. alert
and recovery emails went out for this exact same test before and after
this one incident. We looked in notifications log in /var/log/hobbit and
didn't even see that an alert email was attempted.
Also, shortly after the "red" alert was issued, the test timed
out and went purple. Although this is not unusual, I believe we usually
get a "recovered" email when it recovers from a "purple" condition as
well.
Again, it doesn't appear to be a problem any longer, but it's
bugging me that we can't figure out what caused this problem.
Any ideas where to look for clues?
Thanks,
Manny
This e-mail message and any attached files are confidential and
are intended solely for the use of the addressee(s) named above. If you
are not the intended recipient, any review, use, or distribution of this
e-mail message and any attached files is strictly prohibited.
This communication may contain material protected by Federal
privacy regulations, attorney-client work product, or other privileges.
If you have received this confidential communication in error, please
notify the sender immediately by reply e-mail message and permanently
delete the original message. To reply to our email administrator
directly, send an email to: user-ecde3bbc361d@xymon.invalid .
If this e-mail message concerns a contract matter, be advised
that no employee or agent is authorized to conclude any binding
agreement on behalf of Orlando Regional Healthcare by e-mail without
express written confirmation by an officer of the corporation. Any views
or opinions presented in this e-mail are solely those of the author and
do not necessarily represent those of Orlando Regional Healthcare.