Xymon Ticket 🔗 link

Hello,

We had power outage and couple of our Linux servers went down, but there
were no ServiceNow tickest generated.
Please do you have any idea as to why the ticket was not generated?

Thanks,
Sir Balash

On 05/10/2016 02:16 PM, Sir Balash wrote:

I think you ask your question to the wroing group.
This group is for xymon related questions, not for ServiceNow.

But I will give it a try.

Do you know how xymon and ServiceNow are integrated in your environment?
My guess is that a script is triggered in etc/alerts.cfg
The corresponding log file is log/alert.log


Stef

On Thu, 12 May 2016, 04:33 Sir Balash <user-8a03ab142dfa@xymon.invalid> wrote:

Hello Jeremy,

ServiceNow specializes in ITSM
<https://en.wikipedia.org/wiki/IT_service_management>; applications and
provides forms-based workflow application development. ServiceNow has
integration options for platforms such as Salesforce
<https://en.wikipedia.org/wiki/Salesforce.com>;, JIRA
<https://en.wikipedia.org/wiki/Jira_%28software%29>;, SharePoint
<https://en.wikipedia.org/wiki/SharePoint>;, and BMC Remedy Action Request
System <https://en.wikipedia.org/wiki/Action_Request_System>;.

Here is the ServiceNow URL:
http://www.servicenow.com/products/it-service-automation-applications/change-and-release-management.html

Somehow, Xymon server is connected to ServiceNow. Therefore, whenever an
alert is generated by Xymon. The Xymon sends the alert email to ServiceNow
that generate an incident tickets and assigned it a group.

Thanks,
Sir Balash

On Tue, May 10, 2016 at 5:15 PM, Jeremy Laidman <user-71895fb2e44c@xymon.invalid>

Sir Balash

What is ServiceNow?

Cheers
Jeremy

Oh, I see. So, as Stef said, check alerts.cfg and the alert.log file. As
it's an email, you could check your xymon server's mail logs to see if the
email was generated and delivered. Also check your ServiceNow server's mail
logs to see if the message was received by mail.

Cheers
Jeremy