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Old acknowledgements

4 messages in this thread

list Vernon Everett · Thu, 9 Oct 2008 10:57:41 +0800 · 
Hi all

Is there a way to see old acknowledgements?

Example:
A disk fails on a raid array. Raid test goes red.
Admin1 acknowledges alert - logs call with disk vendor - vendor says replacemnt arriving in 10 hours.
Admin1 updates alert with vendor Call number, sets alert ot 24 hours.
24 hours go by, disk not replaced yet, alert back to red, acknowledgemnt is gone.
Admin2 needs to know what Admin1 did.

Is there a way to see the info typed into the acknowledgement once they have expired?

Regards
     Vernon


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list Jon Boede · Thu, 09 Oct 2008 09:58:42 -0500 · 
I'd like to see syntax in the hobbit-alerts.cfg that lets me do something (e.g. run a script, send an email, etc.) when someone:

1. Acknowledges an alert
2. Disables a test

Thanks,
Jon
▸ quoted from Vernon Everett

Everett, Vernon wrote:
Hi all
 Is there a way to see old acknowledgements?
 Example:
A disk fails on a raid array. Raid test goes red.
Admin1 acknowledges alert - logs call with disk vendor - vendor says replacemnt arriving in 10 hours.
Admin1 updates alert with vendor Call number, sets alert ot 24 hours.
24 hours go by, disk not replaced yet, alert back to red, acknowledgemnt is gone.
Admin2 needs to know what Admin1 did.
 Is there a way to see the info typed into the acknowledgement once they have expired?
 Regards
     Vernon
list Vernon Everett · Fri, 10 Oct 2008 10:28:59 +0800 · 
I found it. More or less by accident.
/var/log/hobbit/acknowledge.log

Cheers
     V
▸ quoted from Vernon Everett


From: Everett, Vernon [mailto:user-9da1a1882f49@xymon.invalid]
Sent: Thursday, 9 October 2008 10:58 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] Old acknowledgements

Hi all

Is there a way to see old acknowledgements?

Example:
A disk fails on a raid array. Raid test goes red.
Admin1 acknowledges alert - logs call with disk vendor - vendor says replacemnt arriving in 10 hours.
Admin1 updates alert with vendor Call number, sets alert ot 24 hours.
24 hours go by, disk not replaced yet, alert back to red, acknowledgemnt is gone.
Admin2 needs to know what Admin1 did.

Is there a way to see the info typed into the acknowledgement once they have expired?

Regards
     Vernon


NOTICE: This email and any attachments are confidential.
They may contain legally privileged information or
copyright material. You must not read, copy, use or
disclose them without authorisation. If you are not an
intended recipient, please contact us at once by return
email and then delete both messages and all attachments.


NOTICE: This email and any attachments are confidential. 
They may contain legally privileged information or 
copyright material. You must not read, copy, use or 
disclose them without authorisation. If you are not an 
intended recipient, please contact us at once by return 
email and then delete both messages and all attachments.
list Sebastian Auriol · Mon, 13 Oct 2008 12:54:59 +0100 · 
Er, can't you use use SCRIPT together with NOTICE?  That should do #2
anyway.  Not sure about acknowledging - maybe it does that too?
 
SebA
▸ quoted from Jon Boede


From: Jon Boede [mailto:user-68c969ba1bfa@xymon.invalid] 
Sent: 09 October 2008 15:59
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] Old acknowledgements


I'd like to see syntax in the hobbit-alerts.cfg that lets me do something
(e.g. run a script, send an email, etc.) when someone:

1. Acknowledges an alert
2. Disables a test

Thanks,
Jon

Everett, Vernon wrote: