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Alerts not acknowledging

3 messages in this thread

list David Baldwin · Thu, 10 Jun 2010 12:19:08 +1000 ·
I have a frustrating situation where some alerts are not acknowledging.
I don't know why some do and some don't.

I am using "Acknowledge alerts" under the admin menu. When I complete
the form for the appropriate alert I get the response on teh form:
"Acknowledge sent for host servicedvsv.ausport.gov.au / test esx"

Looking through the source of web/bb-ack.c I can see it is sending a
message of the form:

% bb localhost "hobbitdack 88362 60 msg user"
Where 88362 is the cookie and 60 is the time to acknowledge.

Trouble is, I get a message in hobbitd.log:
2010-06-10 12:01:02 Cookie 88362 not found, dropping ack
2010-06-10 12:06:43 Cookie 88362 not found, dropping ack
2010-06-10 12:09:39 Cookie 88362 not found, dropping ack

The cookie is correct:
% bb localhost "hobbitdboard host=servicedvsv.ausport.gov.au test=esx"
servicedvsv.ausport.gov.au|esx|red||1275561583|1276135842|1276137642|0|0|10.1.0.161|88362|red
Thu Jun 10 12:10:42 2010

In some cases, I can do a multiple acknowledge on various tests on the
same host, and anything from all to none of the tests get acknowledged. :(

Anyone else seen this?

David.

-- 
David Baldwin - IT Unit
Australian Sports Commission          www.ausport.gov.au
Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
user-cbbf693f2c89@xymon.invalid          Leverrier Street Bruce ACT 2617


Keep up to date with what's happening in Australian sport visit http://www.ausport.gov.au

This message is intended for the addressee named and may contain confidential and privileged information. If you are not the intended recipient please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you receive this message in error, please delete it and notify the sender.
list David W Gore · Thu, 10 Jun 2010 13:31:21 +0000 ·
It may not help but we experienced that particular problem and others
when the xymon server had no free cpu.

~David
quoted from David Baldwin

-----Original Message-----
From: David Baldwin [mailto:user-cbbf693f2c89@xymon.invalid] 
Sent: Thursday, June 10, 2010 02:19
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] Alerts not acknowledging

I have a frustrating situation where some alerts are not acknowledging.
I don't know why some do and some don't.

I am using "Acknowledge alerts" under the admin menu. When I complete
the form for the appropriate alert I get the response on teh form:
"Acknowledge sent for host servicedvsv.ausport.gov.au / test esx"

Looking through the source of web/bb-ack.c I can see it is sending a
message of the form:

% bb localhost "hobbitdack 88362 60 msg user"
Where 88362 is the cookie and 60 is the time to acknowledge.

Trouble is, I get a message in hobbitd.log:
2010-06-10 12:01:02 Cookie 88362 not found, dropping ack
2010-06-10 12:06:43 Cookie 88362 not found, dropping ack
2010-06-10 12:09:39 Cookie 88362 not found, dropping ack

The cookie is correct:
% bb localhost "hobbitdboard host=servicedvsv.ausport.gov.au test=esx"

servicedvsv.ausport.gov.au|esx|red||1275561583|1276135842|1276137642|0|0
|10.1.0.161|88362|red
quoted from David Baldwin
Thu Jun 10 12:10:42 2010

In some cases, I can do a multiple acknowledge on various tests on the
same host, and anything from all to none of the tests get acknowledged.

:(
quoted from David Baldwin

Anyone else seen this?

David.

-- 
David Baldwin - IT Unit
Australian Sports Commission          www.ausport.gov.au
Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
user-cbbf693f2c89@xymon.invalid          Leverrier Street Bruce ACT 2617


Keep up to date with what's happening in Australian sport visit
http://www.ausport.gov.au

This message is intended for the addressee named and may contain
confidential and privileged information. If you are not the intended
recipient please note that any form of distribution, copying or use of
this communication or the information in it is strictly prohibited and
may be unlawful. If you receive this message in error, please delete it
and notify the sender.
list Sean Clark · Thu, 10 Jun 2010 14:25:48 -0400 ·
I have seen this problem when it has been in an alert state for > 24 hours - there is a timer for 86400 minutes in the code as well for the Cookie
quoted from David W Gore


-----Original Message-----
From: Gore, David W [mailto:user-3e5761c68b56@xymon.invalid] 
Sent: Thursday, June 10, 2010 9:31 AM
To: user-ae9b8668bcde@xymon.invalid
Subject: RE: [hobbit] Alerts not acknowledging

It may not help but we experienced that particular problem and others
when the xymon server had no free cpu.

~David

-----Original Message-----
From: David Baldwin [mailto:user-cbbf693f2c89@xymon.invalid] 
Sent: Thursday, June 10, 2010 02:19
To: user-ae9b8668bcde@xymon.invalid
Subject: [hobbit] Alerts not acknowledging

I have a frustrating situation where some alerts are not acknowledging.
I don't know why some do and some don't.

I am using "Acknowledge alerts" under the admin menu. When I complete
the form for the appropriate alert I get the response on teh form:
"Acknowledge sent for host servicedvsv.ausport.gov.au / test esx"

Looking through the source of web/bb-ack.c I can see it is sending a
message of the form:

% bb localhost "hobbitdack 88362 60 msg user"
Where 88362 is the cookie and 60 is the time to acknowledge.

Trouble is, I get a message in hobbitd.log:
2010-06-10 12:01:02 Cookie 88362 not found, dropping ack
2010-06-10 12:06:43 Cookie 88362 not found, dropping ack
2010-06-10 12:09:39 Cookie 88362 not found, dropping ack

The cookie is correct:
% bb localhost "hobbitdboard host=servicedvsv.ausport.gov.au test=esx"
servicedvsv.ausport.gov.au|esx|red||1275561583|1276135842|1276137642|0|0
|10.1.0.161|88362|red
Thu Jun 10 12:10:42 2010

In some cases, I can do a multiple acknowledge on various tests on the
same host, and anything from all to none of the tests get acknowledged.

:(
quoted from David W Gore

Anyone else seen this?

David.

-- 
David Baldwin - IT Unit
Australian Sports Commission          www.ausport.gov.au
Tel 02 62147830 Fax 02 62141830       PO Box 176 Belconnen ACT 2616
user-cbbf693f2c89@xymon.invalid          Leverrier Street Bruce ACT 2617


Keep up to date with what's happening in Australian sport visit
http://www.ausport.gov.au

This message is intended for the addressee named and may contain
confidential and privileged information. If you are not the intended
recipient please note that any form of distribution, copying or use of
this communication or the information in it is strictly prohibited and
may be unlawful. If you receive this message in error, please delete it
and notify the sender.


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