Acknowledge purple? 🔗 link

----- Original Message -----
From: John Thurston [mailto:user-ce4d79d99bab@xymon.invalid]
Sent: Wednesday, January 22, 2014 04:49 PM
To: xymon at xymon.com <xymon at xymon.com>
Subject: [Xymon] Acknowledge purple?

Having recently moved from Big Brother to Xymon, one of the features I find most valuable is 'acknowledge'. It lets someone say 'yeah, I know the host has a problem' while leaving an indication of the condition on the web interface.

What I don't understand, though, is why we are not able to 'acknowledge' purple events. It seems desirable and I can't see how it would cause confusion.

I've looked in acknowledge.c, and it appears that is is explicitly querying for 'color=red,yellow'.

Is there a business case to exclude purple from the option to 'ack'?

-- 
    Do things because you should, not just because you can.

John Thurston    XXX-XXX-XXXX
user-ce4d79d99bab@xymon.invalid
Enterprise Technology Services
Department of Administration
State of Alaska

<user-6e4f7a3bb37f@xymon.invalid>wrote:

You can ack them through e-mail if that is configured, by default. The web
interface just doesn't query for them.


----- Original Message -----
From: John Thurston [mailto:user-ce4d79d99bab@xymon.invalid]
Sent: Wednesday, January 22, 2014 04:49 PM
To: xymon at xymon.com <xymon at xymon.com>
Subject: [Xymon] Acknowledge purple?

Having recently moved from Big Brother to Xymon, one of the features I
find most valuable is 'acknowledge'. It lets someone say 'yeah, I know
the host has a problem' while leaving an indication of the condition on
the web interface.

What I don't understand, though, is why we are not able to 'acknowledge'
purple events. It seems desirable and I can't see how it would cause
confusion.

I've looked in acknowledge.c, and it appears that is is explicitly
querying for 'color=red,yellow'.

Is there a business case to exclude purple from the option to 'ack'?

--
    Do things because you should, not just because you can.

John Thurston    XXX-XXX-XXXX
user-ce4d79d99bab@xymon.invalid
Enterprise Technology Services
Department of Administration
State of Alaska

From: Betsy Schwartz [mailto:user-c61747246f66@xymon.invalid]
Sent: Monday, January 27, 2014 08:42 AM
To: Novosielski, Ryan
Cc: user-ce4d79d99bab@xymon.invalid <user-ce4d79d99bab@xymon.invalid>; xymon at xymon.com <xymon at xymon.com>
Subject: Re: [Xymon] Acknowledge purple?

I'm in the process of writing a script to turn all the purplese red  because my boss is insisting that either we need to do that, or to be able to ack them.

our xymon server does not, can not, and never will be able to receive email

(turning all purples red is easy. turning them red selectively and  intelligently is a bit harder)


On Wed, Jan 22, 2014 at 4:50 PM, Novosielski, Ryan <user-6e4f7a3bb37f@xymon.invalid<https://urldefense.proofpoint.com/v1/url?u=http://mailto:user-6e4f7a3bb37f@xymon.invalid&k=LEcyRXIAlDBr1gNDokv57g%3D%3D%0A&r=goqVjEbjBQIAv0%2BJe9F%2B4rALGXrt0QPuXIcMfFKUeRg%3D%0A&m=aoh%2BANL8OcuLkO53OATDBKTkwcL0QoRl73fXGyQZePo%3D%0A&s=479eec9dfb8ed68f4e7b916c7fc73ebf12189ad2104e67a3f8982e1bf23168f1>>; wrote:
You can ack them through e-mail if that is configured, by default. The web interface just doesn't query for them.


----- Original Message -----
From: John Thurston [mailto:user-ce4d79d99bab@xymon.invalid<mailto:user-ce4d79d99bab@xymon.invalid>]
Sent: Wednesday, January 22, 2014 04:49 PM
To: xymon at xymon.com<mailto:xymon at xymon.com> <xymon at xymon.com<mailto:xymon at xymon.com>>
Subject: [Xymon] Acknowledge purple?

Having recently moved from Big Brother to Xymon, one of the features I
find most valuable is 'acknowledge'. It lets someone say 'yeah, I know
the host has a problem' while leaving an indication of the condition on
the web interface.

What I don't understand, though, is why we are not able to 'acknowledge'
purple events. It seems desirable and I can't see how it would cause
confusion.

I've looked in acknowledge.c, and it appears that is is explicitly
querying for 'color=red,yellow'.

Is there a business case to exclude purple from the option to 'ack'?

--
    Do things because you should, not just because you can.

Den 27-01-2014 14:42, Betsy Schwartz skrev:

I'm in the process of writing a script to turn all the purplese red
because my boss is insisting that either we need to do that, or to be
able to ack them.

    ----- Original Message -----
    From: John Thurston [mailto:user-ce4d79d99bab@xymon.invalid
    <mailto:user-ce4d79d99bab@xymon.invalid>]
    Sent: Wednesday, January 22, 2014 04:49 PM

    Having recently moved from Big Brother to Xymon, one of the features I
    find most valuable is 'acknowledge'. It lets someone say 'yeah, I know
    the host has a problem' while leaving an indication of the condition on
    the web interface.

    What I don't understand, though, is why we are not able to 'acknowledge'
    purple events. It seems desirable and I can't see how it would cause
    confusion.

    I've looked in acknowledge.c, and it appears that is is explicitly
    querying for 'color=red,yellow'.

    Is there a business case to exclude purple from the option to 'ack'?

On Mon, Jan 27, 2014 at 10:13 AM, Henrik Størner <user-ce4a2c883f75@xymon.invalid> wrote:

Hi,

Den 27-01-2014 14:42, Betsy Schwartz skrev:

I'm in the process of writing a script to turn all the purplese red
because my boss is insisting that either we need to do that, or to be
able to ack them.

    ----- Original Message -----
    From: John Thurston [mailto:user-ce4d79d99bab@xymon.invalid
    <mailto:user-ce4d79d99bab@xymon.invalid>]
    Sent: Wednesday, January 22, 2014 04:49 PM

    Having recently moved from Big Brother to Xymon, one of the features I
    find most valuable is 'acknowledge'. It lets someone say 'yeah, I know
    the host has a problem' while leaving an indication of the condition
on
    the web interface.

    What I don't understand, though, is why we are not able to
'acknowledge'
    purple events. It seems desirable and I can't see how it would cause
    confusion.

    I've looked in acknowledge.c, and it appears that is is explicitly
    querying for 'color=red,yellow'.

    Is there a business case to exclude purple from the option to 'ack'?

It isn't something that has popped up before. I think the current
behaviour is just how it has always been, without me giving it too much
thought.

Changing that query to "color=red,yellow,purple" won't cause any problems,
as far as I can tell.

There is a setting in xymonserver.cfg: "ALERTCOLORS" which by default is
red, yellow and purple. Those colors may trigger an alert. So I think the
sensible thing would be to allow ack'ing all colors that are listed in this
setting.

This patch should do it, at least it works on the xymon.com site.


Regards,
Henrik