Hobbit professional support 🔗 link

HAMPL Pavel wrote:

Hi,
 trying find any company which can provide professional support for Hobbit but going nowhere after a week ...
I am about to implement Hobbit, it is not a problem, the pilot already in place, but the customer wants to have support what I cannot do for him.
 Already emailed Cookitservices which is mentioned on the Wiki Hobbit page but no answer. Also found this thread where the guy offers it ( http://www.hswn.dk/hobbiton/2007/01/msg00292.html ) so emailed him just today.
Anyone knows about any other option? Afraid that the customer does not go for Hobbit without possibility to have support.
 Thanks,
Pavel Hampl

-- 

	From: HAMPL Pavel [mailto:user-989294c2384e@xymon.invalid] 
	Sent: Friday, November 30, 2007 9:17 AM
	To: user-ae9b8668bcde@xymon.invalid
	Subject: [hobbit] Hobbit professional support
	
	
	Hi,
	 
	trying find any company which can provide professional support
for Hobbit but going nowhere after a week ...
	I am about to implement Hobbit, it is not a problem, the pilot
already in place, but the customer wants to have support what I cannot
do for him.
	 
	Already emailed Cookitservices which is mentioned on the Wiki
Hobbit page but no answer. Also found this thread where the guy offers
it ( http://www.hswn.dk/hobbiton/2007/01/msg00292.html
<http://www.hswn.dk/hobbiton/2007/01/msg00292.html>;  ) so emailed him
just today.
	Anyone knows about any other option? Afraid that the customer
does not go for Hobbit without possibility to have support.
	 
	Thanks,
	Pavel Hampl
	

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
:::::::
	
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you have received this transmission in error please notify CSOB
immediately and then delete this e-mail. CSOB does not accept liability
for the correct and complete transmission of the information, nor for
any delay or interruption of the transmission, nor for damages arising
from the use of or reliance on the information. All e-mail messages
addressed to, received or sent by CSOB or CSOB employees are deemed to
be professional in nature. Accordingly, the sender or recipient of these
messages agrees that they may be read by other CSOB employees than the
official recipient or sender in order to ensure the continuity of
work-related activities and allow supervision thereof.

On 11/30/07, Hubbard, Greg L <user-d970b5e56ec9@xymon.invalid> wrote:

 Hmmm.  They will be using open-source software, probably running on an
open-source operating system on commodity-priced computer equipment, and
they want "professional" support?  Does a guy named Dilbert work there, by
chance?

As good as Hobbit is, maybe you should recommend that they buy the payware
version of Big Brother from Quest, or go get one of the other payware low
end tools?  There are lots of monitoring solutions out there that come with
some form of support.  Orion from Solarwinds looks pretty good on paper, but
I have never used it.  There is also SiteScope, Whats Up Gold, etc.  Lots of
cheap tools that don't scale very well, but are great for a small shop.

Just my 0.02 monetary units -- I am laughing WITH you (I hope) and not AT
you...

GLH

 *From:* HAMPL Pavel [mailto:user-989294c2384e@xymon.invalid]
*Sent:* Friday, November 30, 2007 9:17 AM
*To:* user-ae9b8668bcde@xymon.invalid
*Subject:* [hobbit] Hobbit professional support

 Hi,

trying find any company which can provide professional support for Hobbit
but going nowhere after a week ...
I am about to implement Hobbit, it is not a problem, the pilot already in
place, but the customer wants to have support what I cannot do for him.

Already emailed Cookitservices which is mentioned on the Wiki Hobbit page
but no answer. Also found this thread where the guy offers it (
http://www.hswn.dk/hobbiton/2007/01/msg00292.html ) so emailed him just
today.
Anyone knows about any other option? Afraid that the customer does not go
for Hobbit without possibility to have support.

Thanks,
Pavel Hampl


:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Legal Disclaimer: This e-mail and any attached files are confidential and
may be legally privileged. If you are not the addressee, any disclosure,
reproduction, copying, distribution, or other dissemination or use of this
communication is strictly prohibited. If you have received this transmission
in error please notify CSOB immediately and then delete this e-mail. CSOB
does not accept liability for the correct and complete transmission of the
information, nor for any delay or interruption of the transmission, nor for
damages arising from the use of or reliance on the information. All e-mail
messages addressed to, received or sent by CSOB or CSOB employees are deemed
to be professional in nature. Accordingly, the sender or recipient of these
messages agrees that they may be read by other CSOB employees than the
official recipient or sender in order to ensure the continuity of
work-related activities and allow supervision thereof.

-- 

From: Hubbard, Greg L [mailto:user-d970b5e56ec9@xymon.invalid] 
Sent: Friday, November 30, 2007 4:34 PM
To: user-ae9b8668bcde@xymon.invalid
Subject: RE: [hobbit] Hobbit professional support


Hmmm.  They will be using open-source software, probably running on an
open-source operating system on commodity-priced computer equipment, and
they want "professional" support?  Does a guy named Dilbert work there,
by chance?
 
As good as Hobbit is, maybe you should recommend that they buy the
payware version of Big Brother from Quest, or go get one of the other
payware low end tools?  There are lots of monitoring solutions out there
that come with some form of support.  Orion from Solarwinds looks pretty
good on paper, but I have never used it.  There is also SiteScope, Whats
Up Gold, etc.  Lots of cheap tools that don't scale very well, but are
great for a small shop.
 
Just my 0.02 monetary units -- I am laughing WITH you (I hope) and not
AT you...
 
GLH 


	From: HAMPL Pavel [mailto:user-989294c2384e@xymon.invalid] 
	Sent: Friday, November 30, 2007 9:17 AM
	To: user-ae9b8668bcde@xymon.invalid
	Subject: [hobbit] Hobbit professional support
	
	
	Hi,
	 
	trying find any company which can provide professional support
for Hobbit but going nowhere after a week ...
	I am about to implement Hobbit, it is not a problem, the pilot
already in place, but the customer wants to have support what I cannot
do for him.
	 
	Already emailed Cookitservices which is mentioned on the Wiki
Hobbit page but no answer. Also found this thread where the guy offers
it ( http://www.hswn.dk/hobbiton/2007/01/msg00292.html
<http://www.hswn.dk/hobbiton/2007/01/msg00292.html>;  ) so emailed him
just today.
	Anyone knows about any other option? Afraid that the customer
does not go for Hobbit without possibility to have support.
	 
	Thanks,
	Pavel Hampl
	

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
:::::::
	
	Legal Disclaimer: This e-mail and any attached files are
confidential and may be legally privileged. If you are not the
addressee, any disclosure, reproduction, copying, distribution, or other
dissemination or use of this communication is strictly prohibited. If
you have received this transmission in error please notify CSOB
immediately and then delete this e-mail. CSOB does not accept liability
for the correct and complete transmission of the information, nor for
any delay or interruption of the transmission, nor for damages arising
from the use of or reliance on the information. All e-mail messages
addressed to, received or sent by CSOB or CSOB employees are deemed to
be professional in nature. Accordingly, the sender or recipient of these
messages agrees that they may be read by other CSOB employees than the
official recipient or sender in order to ensure the continuity of
work-related activities and allow supervision thereof.

 

From: Josh Luthman [mailto:user-4c45a83f15cb@xymon.invalid] 
Sent: Friday, November 30, 2007 4:49 PM
To: user-ae9b8668bcde@xymon.invalid
Subject: Re: [hobbit] Hobbit professional support


Tons of open source applications have professional support!  Look at
MySQL and Google!


On 11/30/07, Hubbard, Greg L < user-d970b5e56ec9@xymon.invalid
<mailto:user-d970b5e56ec9@xymon.invalid> > wrote: 

	Hmmm.  They will be using open-source software, probably running
on an open-source operating system on commodity-priced computer
equipment, and they want "professional" support?  Does a guy named
Dilbert work there, by chance?
	 
	As good as Hobbit is, maybe you should recommend that they buy
the payware version of Big Brother from Quest, or go get one of the
other payware low end tools?  There are lots of monitoring solutions out
there that come with some form of support.  Orion from Solarwinds looks
pretty good on paper, but I have never used it.  There is also
SiteScope, Whats Up Gold, etc.  Lots of cheap tools that don't scale
very well, but are great for a small shop.
	 
	Just my 0.02 monetary units -- I am laughing WITH you (I hope)
and not AT you...
	 
	GLH 


		From: HAMPL Pavel [mailto:user-989294c2384e@xymon.invalid ] 
		Sent: Friday, November 30, 2007 9:17 AM
		To: user-ae9b8668bcde@xymon.invalid
		Subject: [hobbit] Hobbit professional support
		
		
		Hi,
		 
		trying find any company which can provide professional
support for Hobbit but going nowhere after a week ...
		I am about to implement Hobbit, it is not a problem, the
pilot already in place, but the customer wants to have support what I
cannot do for him.
		 
		Already emailed Cookitservices which is mentioned on the
Wiki Hobbit page but no answer. Also found this thread where the guy
offers it ( http://www.hswn.dk/hobbiton/2007/01/msg00292.html
<http://www.hswn.dk/hobbiton/2007/01/msg00292.html>;  ) so emailed him
just today.
		Anyone knows about any other option? Afraid that the
customer does not go for Hobbit without possibility to have support.
		 
		Thanks,
		Pavel Hampl
		

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
:::::::
		
		Legal Disclaimer: This e-mail and any attached files are
confidential and may be legally privileged. If you are not the
addressee, any disclosure, reproduction, copying, distribution, or other
dissemination or use of this communication is strictly prohibited. If
you have received this transmission in error please notify CSOB
immediately and then delete this e-mail. CSOB does not accept liability
for the correct and complete transmission of the information, nor for
any delay or interruption of the transmission, nor for damages arising
from the use of or reliance on the information. All e-mail messages
addressed to, received or sent by CSOB or CSOB employees are deemed to
be professional in nature. Accordingly, the sender or recipient of these
messages agrees that they may be read by other CSOB employees than the
official recipient or sender in order to ensure the continuity of
work-related activities and allow supervision thereof.
		

-- 
Josh Luthman
Office: XXX-XXX-XXXX
Direct: XXX-XXX-XXXX
XXXX Wayne St
Suite XXXX
Troy, OH XXXXX

Those who don't understand UNIX are condemned to reinvent it, poorly. 
--- Henry Spencer

-----Original Message-----
From: HAMPL Pavel [mailto:user-989294c2384e@xymon.invalid] 
Sent: Friday, November 30, 2007 11:09
To: user-ae9b8668bcde@xymon.invalid
Subject: RE: [hobbit] Hobbit professional support

exactly, I tried for example contact Nagios for support and got
immediatly list of companies and the price list ...