hobbit-alerts.cfg with TIME option 🔗 link

Hello,

For most of our servers, we have a MAIL statement that sends e-mails
out 24x7 for failures.  But then we have another MAIL statement in the
same rule that e-mails another group, and that should only happen 7AM
to 5PM.

My question is, if the failure happens at 3AM, e-mail #1 goes out.  If
it is still down at 7AM, shouldn't e-mail #2 go out?

It appears right now that only failures that start during 7-5 will
send e-mail.  Anything that happens overnight, even if it is still
failed at 7AM, it will not e-mail.

Could this be because I've increased my ALERTREPEAT="1440" in
hobbitserver.cfg?

PAGE=vpn
        MAIL user-e4d0b0f5a288@xymon.invalid
        MAIL user-5ad8b9602cc1@xymon.invalid DURATION>5m TIME=*:0700:1700
        SCRIPT qpage.sh qp-me FORMAT=SMS DURATION>30 TIME=*:0700:1700

Thanks,
Shane

On Wed, Nov 01, 2006 at 07:43:33AM -0500, Shane Presley wrote:

I think it could be related. I haven't found out exactly what happens,
but it looks like the second e-mail is not being considered until the
repeat-interval for the first e-mail triggers. In other words, after
sending email #1, the rules for email #2 are ignored for 1440 minutes.

Which - obviously - is not what should happen.

Could you try if swapping those two MAIL lines changes anything ? If my
suspicion is right, then it should work if you have the time-restricted
MAIL line first.


Regards,
Henrik

On 11/1/06, Henrik Stoerner <user-ce4a2c883f75@xymon.invalid> wrote:

I spent awhile troubleshooting this today, and found that it does
appear to be related to the REPEAT options, but I can't find a way to
make it work.

-Changing the order of the lines (placing the time-restricted line
first) didn't help.  It would still e-mail me at the first instance of
the failure, but then not move on to the time-restricted statement
when that time hit.

-I tried lowering the ALERTREPEAT value in hobbitserver.cfg, restart
hobbit, then use REPEAT= statements individually for each MAIL
statement, and it still behaved the same.  It would notify me, but
fail to send a notification once the time statement was matched.

-I tried removing the local REPEAT= statements, and kept a low
ALERTREPEAT in hobbitserver.cfg, and of course that worked fine.  It
would e-mail me (and repeat as needed) and would also e-mail the
second user once the time statement was matched.

-I then even tried to be tricky, creating two individual rules...
PAGE=vpn
       MAIL user-e4d0b0f5a288@xymon.invalid REPEAT=1400
PAGE=vpn
       MAIL user-5ad8b9602cc1@xymon.invalid TIME=*:0700:1700 REPEAT=1400

And that still failed.  It would notify user-e4d0b0f5a288@xymon.invalid, but never
trigger the user-5ad8b9602cc1@xymon.invalid rule, even once the time hit.

So it appears I can't find a way to make escalation work, when I have
attempted to turn off the repeat function?

Unless I'm doing something wrong...

Thanks,
Shane