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Several yellow alerts on nongreen.html page, acknowledge alerts lists none

9 messages in this thread

list Bill Arlofski · Wed, 17 Sep 2014 10:45:36 -0400 ·
I have seen a curious behavior that I think might be a bug.

Currently I have several servers with a yellow status for the cpu test. Each
of these machines were recently rebooted, so the yellow status is correct, and
I know that yellow statuses will stay yellow for several more hours.

I would like to acknowledge these alerts to stop the distracting blinking
yellow icons and show the static yellow check mark icon instead.

From the nongreen.html page, choosing Administration --> Acknowledge alert
brings me to the acknowledge.sh page which says "No active alerts" instead of
displaying the form with each non-green host/test listed and the ability to
acknowledge multiple hosts.

If I click on a yellow cpu icon from the nongreen.html page, and then
Administration --> Acknowledge alert I have the form to acknowledge the yellow
cpu alert as expected.

However, there are to problems with this.

First, with a large number of non-green hosts/tests, I would have to go back
and choose each test manually and individually to acknowledge it

Second, I have no red alerts in the system, but when I om on the
acknowledge.sh page, the background is red


Any ideas?  Am I misunderstanding how this works?  Does it only work on red
statuses?  Why is the background for the acknowledge page red when there are
no red alerts in the system

Thanks for any help.

Note:  This is version 4.3.17

Bill


-- 
Bill Arlofski
Reverse Polarity, LLC
http://www.revpol.com/
-- Not responsible for anything below this line --
list Bill Arlofski · Wed, 17 Sep 2014 10:53:59 -0400 ·
Additionally, sometimes, from the nongreen.html page, when I click on
Administration --> Acknowledge alert  with these several host/cpu tests still
yellow, the acknowledge page will sometimes show the form with a single
(seeming random, but maybe the first in the list) host/test and the form to
acknowledge it.
quoted from Bill Arlofski

Bill


-- 
Bill Arlofski
Reverse Polarity, LLC
http://www.revpol.com/
-- Not responsible for anything below this line --
list Paul Root · Wed, 17 Sep 2014 15:01:07 +0000 ·
quoted from Bill Arlofski
-----Original Message-----
From: Xymon [mailto:xymon-bounces at xymon.com] On Behalf Of Bill Arlofski
Sent: Wednesday, September 17, 2014 9:46 AM
To: xymon at xymon.com
Subject: [Xymon] Several yellow alerts on nongreen.html page, acknowledge alerts lists none
I have seen a curious behavior that I think might be a bug.
Currently I have several servers with a yellow status for the cpu test. Each
of these machines were recently rebooted, so the yellow status is correct, and
I know that yellow statuses will stay yellow for several more hours.
Hours? I believe the default is 1 hour, and to me that was way too long.

I've set it to 30 minutes, and most of the time still think that's too long. 

You can adjust this in analysis.cfg with the UP option.
quoted from Bill Arlofski
I would like to acknowledge these alerts to stop the distracting blinking
yellow icons and show the static yellow check mark icon instead.
From the nongreen.html page, choosing Administration --> Acknowledge alert
brings me to the acknowledge.sh page which says "No active alerts" instead of
displaying the form with each non-green host/test listed and the ability to
acknowledge multiple hosts.
I've noticed this, I think sometimes when you enter a new page, you have no context. It maybe a bug, but I just think of it as an annoyance.
quoted from Bill Arlofski

If I click on a yellow cpu icon from the nongreen.html page, and then
Administration --> Acknowledge alert I have the form to acknowledge the yellow
cpu alert as expected.
However, there are two problems with this.
quoted from Bill Arlofski
First, with a large number of non-green hosts/tests, I would have to go back
and choose each test manually and individually to acknowledge it
On the acknowledge page, you can click the check box next to individual alerts, and then at the bottom put in the global message and time for acknowledgment.
quoted from Bill Arlofski

Second, I have no red alerts in the system, but when I om on the
acknowledge.sh page, the background is red
I think it's always red. I've never seen it otherwise. 
quoted from Bill Arlofski
Any ideas?  Am I misunderstanding how this works?  Does it only work on red
statuses?  Why is the background for the acknowledge page red when there are
no red alerts in the system
list Kris Springer · Wed, 17 Sep 2014 08:05:29 -0700 ·
My acknowledge.sh page is red also even when there are no active alerts.  I think that is normal.

As for your yellow issue, you can modify duration of yellow notifications in your xymonserver.cfg file using options on the XYMONGENOPTS line.  I've done this so it doesn't show 'recent' icons for longer than 3 hours.  You can do a lot of customization in there.  I've also created my own custom icon themes to fix the blinking and annoyance of some of the default icons and colors.
Signature - Kris

Thank you.


Kris Springer
quoted from Bill Arlofski


On 9/17/2014 7:53 AM, Bill Arlofski wrote:
Additionally, sometimes, from the nongreen.html page, when I click on
Administration --> Acknowledge alert  with these several host/cpu tests still
yellow, the acknowledge page will sometimes show the form with a single
(seeming random, but maybe the first in the list) host/test and the form to
acknowledge it.

Bill

list Ryan Skadberg · Wed, 17 Sep 2014 11:25:33 -0400 ·
I've seen this before, it appears to happen because the acknowledge page
will only see systems that are in your current "scope" (not sure how else
to describe this).  Basically, if you went from a subpage to the nongreen
page, you will be in the "scope" of the subpage.  The way to fix is to go
out to the main page and then look at the acknowledge page, it should then
show the machines you need to ack.

Skadz


On Wed, Sep 17, 2014 at 11:05 AM, Kris Springer <user-c2caa0a7a8d5@xymon.invalid>
quoted from Kris Springer
wrote:
 My acknowledge.sh page is red also even when there are no active
alerts.  I think that is normal.

As for your yellow issue, you can modify duration of yellow notifications
in your xymonserver.cfg file using options on the XYMONGENOPTS line.  I've
done this so it doesn't show 'recent' icons for longer than 3 hours.  You
can do a lot of customization in there.  I've also created my own custom
icon themes to fix the blinking and annoyance of some of the default icons
and colors.

Thank you.


Kris Springer


  On 9/17/2014 7:53 AM, Bill Arlofski wrote:

Additionally, sometimes, from the nongreen.html page, when I click on
Administration --> Acknowledge alert  with these several host/cpu tests still
yellow, the acknowledge page will sometimes show the form with a single
(seeming random, but maybe the first in the list) host/test and the form to
acknowledge it.

Bill

list Bill Arlofski · Wed, 17 Sep 2014 11:42:57 -0400 ·
quoted from Ryan Skadberg
On 09/17/14 11:25, Ryan Skadberg wrote:
I've seen this before, it appears to happen because the acknowledge page will
only see systems that are in your current "scope" (not sure how else to
describe this).  Basically, if you went from a subpage to the nongreen page,
you will be in the "scope" of the subpage.  The way to fix is to go out to the
main page and then look at the acknowledge page, it should then show the
machines you need to ack.
Ryan!

Thank you!

Yes, I can confirm that going back to main page, then Administration -->
Acknowledge alerts does indeed show all alerts in the form.


This seems to (invisibly) remember the lowest down in the tree you have
recently been (as you call scope)  and even if you come "up" to the
nongreen.html page going to the Acknowledge page remembers the most recent
lowest test page you visited...

Interesting...


A bug?
quoted from Bill Arlofski

Bill


-- 
Bill Arlofski
Reverse Polarity, LLC
http://www.revpol.com/
-- Not responsible for anything below this line --
list Bill Arlofski · Wed, 17 Sep 2014 11:50:48 -0400 ·
quoted from Paul Root
On 09/17/14 11:01, Root, Paul T wrote:
-----Original Message-----
From: Xymon [mailto:xymon-bounces at xymon.com] On Behalf Of Bill Arlofski
Sent: Wednesday, September 17, 2014 9:46 AM
To: xymon at xymon.com
Subject: [Xymon] Several yellow alerts on nongreen.html page, acknowledge alerts lists none
I have seen a curious behavior that I think might be a bug.
Currently I have several servers with a yellow status for the cpu test. Each
of these machines were recently rebooted, so the yellow status is correct, and
I know that yellow statuses will stay yellow for several more hours.
Hours? I believe the default is 1 hour, and to me that was way too long.
I've set it to 30 minutes, and most of the time still think that's too long. 

You can adjust this in analysis.cfg with the UP option.
Yes, I am aware of that. :)

I set my default UP to 24 hours in analysis.cfg as a matter of preference.
quoted from Paul Root

I would like to acknowledge these alerts to stop the distracting blinking
yellow icons and show the static yellow check mark icon instead.
From the nongreen.html page, choosing Administration --> Acknowledge alert
brings me to the acknowledge.sh page which says "No active alerts" instead of
displaying the form with each non-green host/test listed and the ability to
acknowledge multiple hosts.
I've noticed this, I think sometimes when you enter a new page, you have no context. It maybe a bug, but I just think of it as an annoyance.
Yeah, it looks like the idea of "context" is a good idea as a feature, but in
practice it seems to act more against than with the user - at least for me.
But at least now that I see what is going on, I can jump to main view, and
then to Acknowledge page to see all alerts in the list to ack.
quoted from Paul Root
If I click on a yellow cpu icon from the nongreen.html page, and then
Administration --> Acknowledge alert I have the form to acknowledge the yellow
cpu alert as expected.
However, there are two problems with this.
First, with a large number of non-green hosts/tests, I would have to go back
and choose each test manually and individually to acknowledge it
On the acknowledge page, you can click the check box next to individual alerts, and then at the bottom put in the global message and time for acknowledgment.
This was my initial problem.  I went to the Acknowledge alerts page to
acknowledge all of them at once, but when I got there, there were no alerts
listed - hence my original post this morning. :)
quoted from Paul Root
Second, I have no red alerts in the system, but when I om on the
acknowledge.sh page, the background is red
I think it's always red. I've never seen it otherwise. 
I think white or blue might make a better choice - or the color that
represents the current worst status in the system.


Thanks for the replies Ryan, Paul and Kris

If it is not a bug, then at least I can quickly get to a list of all non-green
tests in my Acknowledge page.
quoted from Bill Arlofski


Bill


-- 
Bill Arlofski
Reverse Polarity, LLC
http://www.revpol.com/
-- Not responsible for anything below this line --
list Bill Arlofski · Wed, 17 Sep 2014 12:00:12 -0400 ·
quoted from Kris Springer
On 09/17/14 11:05, Kris Springer wrote:
My acknowledge.sh page is red also even when there are no active alerts.  I
think that is normal.

As for your yellow issue, you can modify duration of yellow notifications in
your xymonserver.cfg file using options on the XYMONGENOPTS line.  I've done
this so it doesn't show 'recent' icons for longer than 3 hours.  You can do a
lot of customization in there.
Hi Kris. Thanks for that.   I am pretty much OK with many of the defaults, and
the the default (I think 240mins, 4 hours) for the 'recent' icons is OK for
me.   I am not always at the workstation, and the longer history is sometimes
useful to me.  Heck, now that you mention it, I may increase it. lol
quoted from Ryan Skadberg

I've also created my own custom icon themes to
fix the blinking and annoyance of some of the default icons and colors.
I am using the custom icon set that I think is called "LED".  They have a nice
sharp look, but they all blink in unison and about 2 time/second so a page of
flashing icons gets a bit annoying rather quickly.

I am no graphics person, but would love to see a set of icons similar to the
LED ones I am using, but with a slower, fading in/out rather than flashing on
the animated icons. :)

Thanks for the reply Kris
quoted from Bill Arlofski

Bill


-- 
Bill Arlofski
Reverse Polarity, LLC
http://www.revpol.com/
-- Not responsible for anything below this line --
list Glauber Ribeiro · Wed, 17 Sep 2014 16:12:18 +0000 ·
I find the blinking annoying too. I used some graphics editor (don't remember which, maybe it was Gimp) to tinker with the blink rate, until I got them to blink very slowly.

g
quoted from Bill Arlofski

-----Original Message-----
From: Xymon [mailto:xymon-bounces at xymon.com] On Behalf Of Bill Arlofski
Sent: Wednesday, September 17, 2014 11:00
To: xymon at xymon.com
Subject: Re: [Xymon] Several yellow alerts on nongreen.html page, acknowledge alerts lists none

On 09/17/14 11:05, Kris Springer wrote:
My acknowledge.sh page is red also even when there are no active alerts.  I
think that is normal.

As for your yellow issue, you can modify duration of yellow notifications in
your xymonserver.cfg file using options on the XYMONGENOPTS line.  I've done
this so it doesn't show 'recent' icons for longer than 3 hours.  You can do a
lot of customization in there.
Hi Kris. Thanks for that.   I am pretty much OK with many of the defaults, and
the the default (I think 240mins, 4 hours) for the 'recent' icons is OK for
me.   I am not always at the workstation, and the longer history is sometimes
useful to me.  Heck, now that you mention it, I may increase it. lol

I've also created my own custom icon themes to
fix the blinking and annoyance of some of the default icons and colors.
I am using the custom icon set that I think is called "LED".  They have a nice
sharp look, but they all blink in unison and about 2 time/second so a page of
flashing icons gets a bit annoying rather quickly.

I am no graphics person, but would love to see a set of icons similar to the
LED ones I am using, but with a slower, fading in/out rather than flashing on
the animated icons. :)

Thanks for the reply Kris

Bill


-- 
Bill Arlofski
Reverse Polarity, LLC
http://www.revpol.com/
-- Not responsible for anything below this line --