All,
I was curious if there was a reason why when an alert is acknowledged, why that acknowledgement is not displayed in History. In my mind an acknowledgement is a state change, i.e. Red -> to Red-acked. This would also help when performing audits on help-desk responsiveness to alerts in Hobbit. It would also help, when an alert acknowledgement expires. presently my team treats the alert as a new incident. It would be very helpful if they could check the history and see that the alert was previously acknowledged and what the ack-blurb was.
Or are acks more of a BB legacy thing, and I should really be using disabled/maint of tests ?
Thoughts ?
~Steve