On Mon, 2007-09-24 at 09:18 -0400, Eric Meddaugh wrote:
We have the following the the Alerts file:
# on-call page
$TSSSYS_ONCALL_DAY=SCRIPT /home/hobbit/server/ext/qpage.pl
tss_sys_oncall COLOR=red REPEAT=10 TIME=W:0800:1700 RECOVERED
$TSSSYS_ONCALL_OFF=SCRIPT /home/hobbit/server/ext/qpage.pl
tss_sys_oncall COLOR=red REPEAT=20 TIME=W:1700:0800 RECOVERED
$TSSSYS_ONCALL_END=SCRIPT /home/hobbit/server/ext/qpage.pl
tss_sys_oncall COLOR=red REPEAT=20 TIME=06:*:* RECOVERED
$DUPING=%(mxgate)
HOST=$DUPING SERVICE=conn
$TSSSYS_ONCALL_DAY
$TSSSYS_ONCALL_OFF
$TSSSYS_ONCALL_END
We had a host (mxgate03) go down at 3:15am, it sent 1 initial page,
but no follow ups. No repeats. Does Monday from 12am-8am fall in a
“limbo” timeframe where the 2nd rule does not apply since it’s not a
Weekday after 5pm, but before 8am??? The host was down for over 3
hours without any follow up pages.
Since you received the initial page, either the rule was hit and it just
didnt process the REPEAT, or I suspect you have a rule above this one
that possibly process this alert prior to reaching this one which doesnt
have a repeat. If you have a test hobbit server you could change your
time on the server and run some test alerts to see which rule is getting
hit.
Trent
Do I need a rule similar to:
$TSSSYS_ONCALL_MON=SCRIPT /home/hobbit/server/ext/qpage.pl
tss_sys_oncall COLOR=red REPEAT=10 TIME=1:0000:0800 RECOVERED
The different rules are suppose to repeat 10 minute during business
hours, and 20 minutes off-hours.
Any ideas? Is this a bug or expected behavior?
Thanks.
---Eric