Asif Iqbal wrote:
I know Charles Jones--member of this community--integrated Bigbrother with RT. He may explain you more. Also there was another person who integrated nagios with RT.
You may be able to search the RT mail archive through google to get
specifics
On Fri, Dec 30, 2005 at 10:20:07AM, Marco Avvisano wrote:
Anyone have integrated hobbit with trouble system ?
I'm tryng Request Tracker, it seems a good tool
http://www.bestpractical.com/products.html
Greetings Asif :-)
Marco,
Yes I wrote a "scrip" (what RT calls filters or plugins) that would parse emails from bigbrother and automatically open a ticket in RT. When BigBrother sent a recovery message, the scrip would auto-resolve the ticket as well. This allows a tech to claim a ticket and comment on it etc. This also enabled us to automatically trend how many BB tickets were created and resolved over time, using RT and in-house tools.
If you are interested in the scrip I can dig it up and post it. It's written in Perl using the RT API, it shouldn't be too difficult to modify it for use with hobbit.
-Charles