Special Case missed or belated Messages by Operation > Center; Now some > > application/scripts sends Alerts to the Console View and > the Operation Center make an alert call for each event.
A problem in Hobbit/BB is when changes happen in red > messages, the Operation Center didnt realize that until the > acknowledge time runs out and they make the alert call again.
This can happen for example in the disk status test (a > second filesystem goes red) or with nested Tests/Logfiles. > With the Event Console they get two messages (each for one > Filesystem).
This is a problem with all of the tests that have multiple > ways of going
red: disk, procs, msgs and http are the common ones. I don't > have solution to that right now. The way Hobbit works right > now assumes that when you get an alert about the "disk" > status, you keep on fixing it until the status goes green - > and then the Operations Center won't need to raise a ticket > for the second event.
I use as a solution to this problem, the counting of alerts within each test, if the number of alerts has changed, then a new alert will be generated with the status of the test