We found our problem. One of our engineers mailbox filled up, and Exchange is sending a non-deliverable message back.
We made a quick edit of the promailrc file and drop those messages, and out of office messages. And while we were at it, we made a file of allowed ackers and made that a rule. Should have done that from the start.
Paul.
Paul Root - Senior Engineer
Managed Services Systems - CenturyLink
-----Original Message-----
From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On
Behalf Of Johan Sjöberg
Sent: Thursday, May 24, 2012 9:20 AM
To: 'xymon at xymon.com'
Subject: Re: [Xymon] email acks
We are using one MAIL line for all staff (group address) and the mail
acks show up with the correct e-mail address in the ack history. So you
shouldn't need to have one line for each recipient.
Maybe there is something wrong in the logic that hands the mail over to
the mailack command?
/Johan
-----Original Message-----
From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com]
On Behalf Of Josh Luthman
Sent: den 24 maj 2012 15:53
To: Root, Paul
Cc: xymon at xymon.com
Subject: Re: [Xymon] email acks
Not certain, but I think if you do a different alert it will send a
different ack
code per email address (fuzzy on the details, it's been some time
since I read
that).
HOST=*.com
MAIL user-d88bf83ec1e3@xymon.invalid
MAIL user-149272e9d6fd@xymon.invalid
So user1 gets one code and user2 gets another, depending on the ack
code is
who ack'ed it.
Josh Luthman
Office: XXX-XXX-XXXX
Direct: XXX-XXX-XXXX
XXXX Wayne St
Suite XXXX
Troy, OH XXXXX
On Thu, May 24, 2012 at 9:48 AM, Root, Paul
<user-76fdb6883669@xymon.invalid>
wrote:
I recently implemented acknowledgements via email. Today we notice
that
the ack is by postmaster. I'm not thrilled by that. Did I set
something up
wrong? Is there a way to get the actual email address of the ack'er
in the
acknowledgement?
Paul Root - Senior Engineer
Managed Services Systems - CenturyLink
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