Remedy Ticketing

Hi, Matthew


I used to be able to open remedy ticket when alert (conn) occurs on a bb 
test server.
Your enhancement is very useful to allow one open remedy ticket from hobbit 
web page.

Would you like to contribute your work on hobbit wiki docs ?

http://en.wikibooks.org/wiki/System_Monitoring_with_Hobbit/Administration_Guide#Hobbit_and_Rememdy_Ticket_System


T.J. Yang

From: "Epp, Matthew Contractor PEO EIS AKO" <user-c07bdcff406c@xymon.invalid>
Reply-To: user-ae9b8668bcde@xymon.invalid
To: "'user-ae9b8668bcde@xymon.invalid'" <user-ae9b8668bcde@xymon.invalid>
Subject: [hobbit] Remedy Ticketing
Date: Thu, 24 Aug 2006 17:11:51 -0400

I have an existing Remedy ticket generation system for Big Brother that I'm
trying to convert to Hobbit. Basically, I had added some code to 
dohostsvc.c
for an additional button next to HISTORY:


sprintf(dataline,"<td><FORM ACTION=\"%s/bb-ticket.sh\"><INPUT TYPE=SUBMIT
VALUE=\"Open Ticket\"><INPUT TYPE=HIDDEN NAME=\"ACKFILE\"
VALUE=\"%s\"><INPUT TYPE=HIDDEN NAME=\"TIMEBUF\"
VALUE=\"%s\"></FORM></td>\n",cgibinurl,filename,logtime);

                strcat(hostsvcdata,dataline);


This passed the form data to a shell cgi script, and from there I was able
to grab whatever data I needed from the history logs. If someone even 
wanted
to open a ticket on a historical event, they could, because the TIMEBUF
always pointed to the correct event log.


Now, I see the part in htmllog.c that creates the historybutton(), but I
can't see where I might be able to grab the TIMEBUF from. I tried an
xgetenv("TIMEBUF") but no luck. Any other way I can get the timestamp?