Well, you all also shouldn't forget, that there are a lot of people, who
are not that firm in English.
Even me!!
I also asked some maybe stupid questions to the mailing-list, but
sometimes, it is just easier to understand, if someone
explain details to a foreigner as reading the manual. Not everyone
understand english really good, even if he is a programmer or
administrator. I see that every day in my office!
At last, everyone is/was a newbie and such mailing-lists, or forums,
where you just get a stupid or arrogant answer, doesn't
make really sense. If a guy is professional, he/she shouldn't look down
to a newbie or other guys who haven't the same experiences. Everyone can
learn from other people and even this pro guy will be a stupid asking
beginner in other topics.
Maik
????? ???
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TEL 0586-71-3903
FAX 0586-71-4071
<http://www.vegasystems.com>;
On 2010/03/24 10:16, Jerald Sheets wrote:
Does anyone at all RTFM any more?
We have wikis, docs, a several-year mailing list archive, three wonderful
software and addon repositories.
Still, we have questions that are in the man pages on the freaking Xymon
menu and even in their own separate page on the Xymon help menu in the
installation itself.
This group exists to help when you've reached a level of proficiency, and
thing that aren't clearly spelled out in the docs are not working as
expected, or there are little "gotchas" that you might need help with that
we've all been through.
True, I'm the first person to grump at someone when they don't receive a
newcomer in a friendly manner, but coming on here and asking questions
that are clearly laid out in the docs is just plain lazy.
I wouldn't even let my teenagers get away with that.
Guys, if you have questions there is no one more ready than I to help you
trudge through a problem. But when you don't so much as get into the docs
and ferret out the basic functionality of the software, you really make it
hard to even want to help you.
On your Xymon install: just mouse over the "Help" menu, and all your
basic answers will be there. If you get into a hairy spot, bring it here
and we can ll puzzle over it together.
(sorry... I had three separate people ask precisely the kind of question
that showed they didn't want to do the basic footwork necessary to make
their app work, and expected suppor to just do it all for them. They
wouldn't even read the manual it took me weeks to put together and post on
the company intranet.)
I actually heard the words today "I don't want to read that book" (22
pages, mind you) "I just want you to make it work."
It's a statistical package... you actually have to know basic statistics.
They don't.
UGH!
Sorry again. A real RTFM moment for me.
--j