You can use the "--docurl" feature of the xymongen program to link to a
unique documentation page for each server. On this page you have
instructions for each test (or links to separate documents). I use this to
provide instructions to our Service Desk to tell them who to call for a
given alert, but you could just as easily use it for instructions on how to
resolve alerts.
Thanks,
Larry Barber
On Tue, May 8, 2012 at 9:13 AM, Nordquist, Daniel <
user-b7c65cb59f49@xymon.invalid> wrote:
I don't know how you would show each alert scenario on the test web page,
but you could use an email alert with a script to send specific information
depending on the server and/or test that is in an alert state. And you
could also use the Notes folder for each server to create a list of
scenarios and resolutions. That, at least would be clickable from the web
page.
Dan Nordquist
IS Systems Support
Orlando Health
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-----Original Message-----
From: xymon-bounces at xymon.com [mailto:xymon-bounces at xymon.com] On Behalf
Of Elizabeth Schwartz
Sent: Tuesday, May 08, 2012 9:26 AM
To: xymon at xymon.com
Subject: [Xymon] How To or RFE - documenting each alert?
As our environment becomes more complex, our NOC folks are asking that
we find a way to document *each* alert. On the built in tests, there's
a place in Xymon to put one piece of documentation for our entire
enterprise- for example, I can add a link to the "http" dot in
columndoc.csv that points to our doc wiki , and there's a way to put
in documentation linked to the host name - but what we desperately
need is a way to document *each* host-test pair.
What we want is to be able to click on a red dot in the All Non-Green
view, and see a link showing how to resolve that alert. Clicking on a
red dot for host1 http red alert should show the link for how to
resolve a host1 http alert, and clicking the red dot for host2 http
should show a link for how to handle host2 http. Different server's
http alerts require different NOC actions.
Is there a way anyone can think of to do this?
Does anyone else see a need for this?
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