integrate hobbit with trouble ticket system?

Hi Charles,

I'm interested too...

Can you send me the script.

THX

Alex 
-----Ursprüngliche Nachricht-----
Von: Olivier Beau [mailto:user-fe6e0e6a0d05@xymon.invalid] Gesendet: Samstag, 31. Dezember 2005 09:34
An: user-ae9b8668bcde@xymon.invalid
Betreff: Re: [hobbit] integrate hobbit with trouble ticket system?

Hi Charles,

I would be interested too in such a script !


--

Olivier


Le 31 déc. 05 à 04:18, Charles Jones a écrit :

Marco,

Yes I wrote a "scrip" (what RT calls filters or plugins) that would  parse emails from bigbrother and automatically open a ticket in  RT.  When BigBrother sent a recovery message, the scrip would auto- resolve the ticket as well.  This allows a tech to claim a ticket  and comment on it etc. This also enabled us to automatically trend  how many BB tickets were created and resolved over time, using RT  and in-house tools.

If you are interested in the scrip I can dig it up and post it.   It's written in Perl using the RT API, it shouldn't be too  difficult to modify it for use with hobbit.

-Charles