On 3/26/2014 3:26 AM, Christian wrote:
Hi all.
My monitoring shows me some alarms that I cannot correct just now.
Should I "acknoledge" them (and still see a red light in my report), or
"disable" them (and stop seeing something is wrong)? What differences do
you see between those 2? In which cases do you use one or the other one?
I use 'disable' when I want the test results (whatever they are) to be hidden. I use 'ack' when I want the alarm condition to still display but not to generate any automated alerts.
If a hub router has failed, I will 'ack' the alarm so others can see why every server in a city is now inaccessible. If a service on a customer's server has failed, I'll 'disable' the alarm once they have been informed of the problem.
--
Do things because you should, not just because you can.
John Thurston XXX-XXX-XXXX
user-ce4d79d99bab@xymon.invalid
Enterprise Technology Services
Department of Administration
State of Alaska