Hmmm. They will be using open-source software, probably running on an
open-source operating system on commodity-priced computer equipment, and
they want "professional" support? Does a guy named Dilbert work there, by
chance?
As good as Hobbit is, maybe you should recommend that they buy the payware
version of Big Brother from Quest, or go get one of the other payware low
end tools? There are lots of monitoring solutions out there that come with
some form of support. Orion from Solarwinds looks pretty good on paper, but
I have never used it. There is also SiteScope, Whats Up Gold, etc. Lots of
cheap tools that don't scale very well, but are great for a small shop.
Just my 0.02 monetary units -- I am laughing WITH you (I hope) and not AT
you...
GLH
*From:* HAMPL Pavel [mailto:user-989294c2384e@xymon.invalid]
*Sent:* Friday, November 30, 2007 9:17 AM
*To:* user-ae9b8668bcde@xymon.invalid
*Subject:* [hobbit] Hobbit professional support
Hi,
trying find any company which can provide professional support for Hobbit
but going nowhere after a week ...
I am about to implement Hobbit, it is not a problem, the pilot already in
place, but the customer wants to have support what I cannot do for him.
Already emailed Cookitservices which is mentioned on the Wiki Hobbit page
but no answer. Also found this thread where the guy offers it (
http://www.hswn.dk/hobbiton/2007/01/msg00292.html ) so emailed him just
today.
Anyone knows about any other option? Afraid that the customer does not go
for Hobbit without possibility to have support.
Thanks,
Pavel Hampl
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