hobbit not sending on email alerts

Ooo ok, I thought the test actually would trigger the email to go out.
If that is the case then I'll force a failure and see if the email
gets generated.

Thanks for the help!


On 11/7/07, Gary Baluha <user-ae3e15c22de1@xymon.invalid> wrote:

On 11/7/07, Paul Ehrenreich <user-98a0adc73677@xymon.invalid> wrote:

Hi everyone,

Long time listener, first time caller (or maybe second time ;) ). I seem
to be having a weird issue with hobbit not sending out email alerts. I
have
the following rules set up (emails changed to protect the innocent). I did
have macros setup for this and I thought it was part of the problem, but
it
was not.

PAGE=oracle
        MAIL user-26a36fa41997@xymon.invalid  SERVICE=conn,oracle,disk COLOR=red
REPEAT=15m RECOVERED
        MAIL user-1534f7d357d0@xymon.invalid SERVICE=conn,oracle,disk COLOR=red REPEAT=15m
RECOVERED

Looks okay.  This won't fix the problem, but you can shorten the individual
MAIL lines by removing "RECOVERED" and adding it to the end of
"PAGE=oracle".  Same with "SERVICE" and "COLOR"

"REPEAT=15m" will have to be on each MAIL line.

You can also do "MAIL user-26a36fa41997@xymon.invalid,user-1534f7d357d0@xymon.invalid".

So in the end, you get:
PAGE=oracle SERVICE=conn,oracle,disk RECOVERED
     MAIL user-26a36fa41997@xymon.invalid,user-1534f7d357d0@xymon.invalid REPEAT=15m

 I sent out a test alert using bbcmd hobbitd_alerts --test atgtier2app1

oracle which is a host on  my oracle page  and it shows that the rules
match
and that it sends on the emails

2007-11-07 15:42:52 Using default environment file
/usr/lib/hobbit/server/etc/hobbitserver.cfg
00030883 2007-11-07 15:42:52 send_alert atgtier2app1:oracle state Paging
00030883 2007-11-07 15:42:52 Matching host:service:page
'atgtier2app1:oracle:oracle' against rule line 131
00030883 2007-11-07 15:42:52 *** Match with 'PAGE=oracle' ***
00030883 2007-11-07 15:42:52 Matching host:service:page
'atgtier2app1:oracle:oracle' against rule line 132
00030883 2007-11-07 15:42:52 *** Match with 'MAIL user-26a36fa41997@xymon.invalid
SERVICE=conn,oracle,disk COLOR=red REPEAT=15m RECOVERED' ***
00030883 2007-11-07 15:42:52 Mail alert with command 'mailx -s "Hobbit
[12345] atgtier2app1:oracle CRITICAL (RED)" user-26a36fa41997@xymon.invalid'
00030883 2007-11-07 15:42:52 Matching host:service:page
'atgtier2app1:oracle:oracle' against rule line 133
00030883 2007-11-07 15:42:52 *** Match with 'MAIL
user-ec4f5087583a@xymon.invalid=conn,oracle,disk COLOR=red REPEAT=15m RECOVERED' ***
00030883 2007-11-07 15:42:52 Mail alert with command 'mailx -s "Hobbit
[12345] atgtier2app1:oracle CRITICAL (RED)" user-1534f7d357d0@xymon.invalid'


I verified that my server can send mail out by sending a test message
using mailx to myself and I did receive it. I even took my troubleshooting
a
step further and ran tcpdump on the network interface looking for anything
going to the remote mail server and saw SMTP traffic when i sent my test
message, but not my hobbitd_alert --test message. At this point I am
scratching my head. Is there is anything in hobbit to debug why messages
are
not being sent out? I tried looking at some of the hobbit and postfix
logs,
but nothing really indicated any problems.

"hobbitd_alert --test" won't actually execute the alert rules.  It will just
run through all of the alert rules and show you what matches and doesn't.

Check the notifications.log file in your Hobbit log directory.  If Hobbit is
doing what it should, you will see messages that say emails were sent out.
If you see this and you aren't getting the emails, then it wouldn't be a
problem with Hobbit that is causing it, and the problem is probably
somewhere else.


The hobbit server is running Linux (ubuntu 7.04 server) and hobbit 4.2.0

Thanks for the help!

-Paul