Hi Charles,
I would be interested too in such a script !
--
Olivier
Le 31 déc. 05 à 04:18, Charles Jones a écrit :
Marco,
Yes I wrote a "scrip" (what RT calls filters or plugins) that would parse emails from bigbrother and automatically open a ticket in RT. When BigBrother sent a recovery message, the scrip would auto- resolve the ticket as well. This allows a tech to claim a ticket and comment on it etc. This also enabled us to automatically trend how many BB tickets were created and resolved over time, using RT and in-house tools.
If you are interested in the scrip I can dig it up and post it. It's written in Perl using the RT API, it shouldn't be too difficult to modify it for use with hobbit.
-Charles