I changed the subject, because this is a somewhat different issue that
the rest of the mail Brent wrote:
On Mon, Feb 14, 2005 at 09:39:52AM -0500, user-04bba0146b8b@xymon.invalid wrote:
A feature I'd like to see is the ability to allow an identified
acknowledge of an alert based on the two-digit code, that stops alerts
for all recipients except escalation recipients (those being the people
that need to be alerted if a downed service is not fixed after a
specific time period regardless of someone working on it). This would
do away with the need for a '99' acknowledge to stop alerts for
everyone, and let the person responding to the alert work on fixing it
faster (at least until the escalation person starts asking for status
reports).
Hobbit does not have the concept of "escalating" an alert that BB
has.
I didn't fully understand what the BB's idea of "escalating" an alert
meant, until I read Brent's message. I see that it could be useful,
but also that it will be somewhat tricky to implement with the current
design of Hobbit's alert-module.
So - how much do you use it ? Do you need to have alerts going out for
problems that have been acknowledged ?
Regards,
Henrik