On 11-10-2011 08:43, Jeremy Laidman wrote:
For my company, having a "license" makes the difference between it
being "open source trash" and a "product". Previously, it would be
easier to get funding of $50k for a crappy product than to get
approval to install even the most polished and widely-used open source
offering.
I know ... corporate minds work in mysterious ways.
With these new arrangements, I'm much more likely to get a
corporate software licence paid for.
However, what's missing is a support licence. This makes some
managers nervous. My management likes to know that we have an
official support contact point if we strike problems. It matters
nothing that the product is supported by a group of skilled volunteers
far better than most commercial products in the industry. They want
some kind (any kind) of service level agreement, even if it's
something like "7 day response time by email; bugs fixed on
best-effort basis only".
Something along those lines will be part of the deal. I have discussed
it off-list with a couple of other users, and I think I can come up with
a reasonable offering - although I have to find some sort of balance
between the time I can allocate to official Xymon support and the needs
of corporate licencees. Xymon is still something I do besides my
ordinary full-time job.
Regards,
Henrik